Senior Program Lead, OSS & Service Fulfilment Transformation

Singtel Group; Ryde; Hybrid; AUD 210,000 - 270,000; Full time

Benefits offered by this job

80 monthly credit

25% off Optus products

Flexible hybrid work (3 days in office

On-site facilities and childcare

Parental leave up to 16 weeks

Counselling and support services

Job summary

Optus is seeking an experienced Associate Director, Program Lead to drive the delivery of critical OSS and Service Fulfilment initiatives across Consumer, Enterprise and Wholesale. You will lead cross-functional teams, establish integrated portfolio plans, and govern delivery across large-scale programs.

Join a dynamic team delivering modernisation and AI-enabled practices to improve planning quality, risk management and execution.

Qualifications

• 10+ years’ experience leading complex technology programs, large-scale transformations, or enterprise delivery portfolios.
• Strong experience in telecommunications, OSS platforms, service fulfilment, enterprise technology, software delivery, or system integration environments.
• Proven ability to lead major programs involving multiple workstreams, technical dependencies, vendors, and executive stakeholders.

Responsibilities

• Leading the strategic delivery, transformation, and modernisation of Optus’ Service Fulfilment portfolio across Consumer, Enterprise, and Wholesale domains.
• Establishing and maintaining integrated portfolio plans across large-scale programs, platform enhancements, lifecycle activities, and operational commitments.
• Driving delivery excellence through governance, milestone assurance, dependency management, RAID oversight, and executive reporting.
• Applying deep understanding of end-to-end service fulfilment processes, including order management, service orchestration, provisioning, activation, inventory management, and handover.
• Aligning business, technology, architecture, and delivery stakeholders around priorities and execution commitments.

Skills

Leadership

Stakeholder management

Executive communication

Program governance

Agile delivery

Waterfall delivery

Vendor management

AI-enabled delivery

Education

Technology/Engineering/Telecommunications/Business/PM degree

Job description

Optus is seeking an experienced Associate Director, Program Lead to drive the delivery of critical OSS and Service Fulfilment initiatives across Consumer, Enterprise and Wholesale. You will lead cross-functional teams, establish integrated portfolio plans, and govern delivery across large-scale programs.

Join a dynamic team delivering modernisation and AI-enabled practices to improve planning quality, risk management and execution.