Senior Professional Services Leader – SaaS Implementations

Fyndr Group; Sydney; Hybrid; AUD 160,000 - 180,000; Full time

Job summary

Fyndr Group in Sydney is seeking aSenior Professional Services Manager to lead and develop a sizeable consulting team within an established enterprise SaaS business. You will focus on capability, performance and how the team operates as the business grows.

You will stay close to complex software implementations and senior customers, but your focus is developing people and practices behind successful delivery rather than running individual projects.

Qualifications

• Seasoned leader with experience managing a Professional Services or Consulting team.
• Strong coaching and people development capability.
• Proven ability to manage utilisation, forecasting and capacity.
• Demonstrated improvement of consulting practices, processes or operating models.
• Commercial experience in SaaS or enterprise software delivery.
• Excellent stakeholder management with senior customers and internal leaders.

Responsibilities

• Lead, coach and develop 15 to 20 implementation consultants.
• Own performance management, career development and capability planning.
• Improve utilisation, capacity planning and forecasting.
• Strengthen consulting standards, governance and ways of working.
• Identify capability gaps and introduce practical development plans.
• Improve commercial discipline across scope, delivery quality and customer commitments.
• Lead operational improvements adopted across the team.
• Work with senior leaders across Professional Services and Delivery.
• Build leadership within the team so improvements scale.
• Present confidently to senior customers when required.

Skills

Leadership

Coaching

Performance management

Capacity planning

Stakeholder management

SaaS delivery

Job description

Fyndr Group in Sydney is seeking aSenior Professional Services Manager to lead and develop a sizeable consulting team within an established enterprise SaaS business. You will focus on capability, performance and how the team operates as the business grows.

You will stay close to complex software implementations and senior customers, but your focus is developing people and practices behind successful delivery rather than running individual projects.