Senior Product Manager - 12 months FT

Woolworths Group; Sydney; Hybrid; AUD 160,000 - 200,000; Full time

Benefits offered by this job

Team discounts

Rewards program

Global opportunities

Work from anywhere policy

Parental Leave

Study Leave

Sports Leave

Job summary

Woolworths Group is seeking a Senior Product Manager for AI Process Optimisation to drive the delivery of customer communications campaigns through AI and automation. This 12-month fixed-term role offers hybrid work with three days in the Surry Hills office, and the chance to shape an ambitious AI roadmap within a large, consumer-focused martech environment.

You will partner with data, delivery and creative teams to map processes, identify opportunities, and build scalable, user-centric

Qualifications

• Proven ability to develop AI-driven product strategies.
• Experience collaborating with marketing, operations, and tech teams.
• Experience designing robust execution workflows and data-driven insights.

Responsibilities

• Identify high-impact opportunities to improve workflows using AI.
• Partner with experts to co-create scalable solutions.
• Lead change with stakeholder engagement and clear comms.
• Ensure AI solutions fit with the martech stack.
• Design tools for continuity, scale and compliance.
• Measure impact and iterate based on data.
• Shape the roadmap for AI-powered process improvement.

Skills

AI-driven roadmap

Cross-functional leadership

Stakeholder engagement

Data-driven insights

Campaign delivery workflows

Martech domain knowledge

Tools

Salesforce

Contentful

MRM tools

Job description

Senior Product Manager - AI Process Optimisation - 12 months FT

• Enabling the delivery of customer communications campaigns through the use of AI and automation
• Opportunity to showcase your AI-driven product expertise
• 12-months fixed-term position, inclusive of WFH arrangements: 3 days a week from the office (Surry Hills)

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

In the role of Senior Product Manager - AI Process Optimisation, you will play a pivotal role in enabling the seamless and scalable delivery of our customer communications campaigns through the use of AI and automation. Sitting within the Customer Communications Platforms & AI Optimisation value stream, you will work closely with the Execution & Traffic Management stream and other partners to identify pain points across the campaign delivery lifecycle - spanning briefing, QA, data, content and campaign deployment - and deliver intelligent, agent-powered solutions to solve them.

Your mission is to reimagine how we work: not just to drive efficiency, but to reduce human error, remove complexity, and build for scale as the volume and variety of our campaigns grow. You'll partner with subject matter experts across data, delivery, and creative to map and understand critical processes, and work alongside a dedicated Business Analyst and shared analytics resources to identify and size opportunities.

This is a strategic and hands-on role where you will shape the roadmap for AI-powered process improvement across a complex martech environment, ensuring our solutions are connected, commercially valuable, and embraced by the people who use them every day.

Key accountabilities include:

AI-Driven Process Optimisation:Identify high-impact opportunities to improve operational workflows in campaign delivery using AI technologies, including agentic AI, workflow assistants, and lightweight automation.
Collaborative Design & Delivery:Partner closely with experts in channel delivery, creative, data and marketing to co-create scalable solutions that integrate into existing ways of working.

Change Leadership:Lead change through strong stakeholder engagement, clear communication and a deep understanding of how to make new tools stick in operational environments.

Connected Ecosystem Thinking:Ensure AI solutions are fit-for-purpose, integrated with the broader martech stack (including Salesforce, Contentful, and MRM tools like Simple), and do not create unnecessary duplication or friction.

Operational Readiness:Build for business continuity, scale and compliance by designing tools and processes that are robust, user-centric and minimise risk of error.
Measurement & Feedback:Use data and feedback to identify root causes, size opportunities, prioritise initiatives, and track adoption and impact over time.

Forward Thinking:Shape the roadmap to ensure solutions evolve in line with business needs, avoiding one-off fixes or fragmented tooling.

What you'll bring

• Product Strategy & Roadmap:Proven ability to develop AI-driven product strategies and drive connected roadmaps balancing quick wins and long-term investments.
• Prioritization & Co-creation:Demonstrated skill in making informed trade-offs and partnering deeply with marketing, operations, and tech teams to deliver grounded solutions.
• Operational Readiness & Data Insights:Experience designing robust, well-tested execution workflows and leveraging data-driven insights to define success and iterate continuously.
• Collaboration & Communication:Strong capability in bringing cross-functional teams together and communicating clearly and persuasively with diverse audiences from frontline users to senior stakeholders.
• Leadership & Stakeholder Influence:Demonstrated leadership taking ownership of outcomes, navigating complexity, earning trust, and driving alignment across multiple stakeholders.
• Domain & Technical Familiarity:Relevant experience in process improvement, AI automation, campaign delivery workflows, and martech platforms within complex organizational environments.

What you'll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network

A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing

Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we're creating better experiences together, for a better tomorrow

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