Senior Procurement Officer

NSW Department of Customer Service

Sydney

Hybrid

AUD 133,000 - 147,000

Full time

48 hours ago

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Job summary

NSW Department of Customer Service in Sydney seeks a senior procurement professional to lead strategic sourcing, contract management and supplier performance across multiple agencies. The role requires strong governance, stakeholder management and commercial negotiation within NSW regulatory frameworks.

The position is hybrid in Sydney, with an in-office requirement 2-3 days a week, ongoing employment, and a salary range of $133,348 - $146,945 plus super.

Qualifications

Experience delivering strategic procurement and sourcing outcomes.
Ability to analyse markets, risk and value-for-money opportunities.
Strong governance and compliance understanding for NSW policies.

Responsibilities

Undertake business needs assessments and market analysis to inform procurement.
Develop and lead sourcing activities and establish supply arrangements.
Create and support contract management plans and supplier performance governance.
Provide high-level procurement guidance across the organisation.

Skills

Strategic Procurement

Category Sourcing

Market Analysis

Risk Assessment

Contract Management

Negotiation

Stakeholder Engagement

Governance & Compliance

Procurement Strategy

Continuous Improvement

Job description

Salary Range: $133,348 - $146,945 plus super
Location: Mckel Building, Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: 29 September 2026 - 10:00am
Employment Type: Ongoing
Clerk Grade: 9/10
Salary Grade: 9/10

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

Undertake business needs assessment, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions
Develop, co-ordinate and lead sourcing activities to establish supply arrangements that meet business needs
Develop and support contract management plans, negotiate changes and modifications, supplier performance management and compliance requirements
Partner with staff from across the organisation providing high level advice and guidance to build expertise in procurement, provide governance and improve procurement practice and outcomes

About You

Proven ability to think strategically and apply innovative, solutions-focused approaches to complex procurement and commercial challenges.
Extensive experience in the development and delivery of strategic procurement, sourcing and contract management initiatives that deliver business value.
Strong expertise across the end-to-end procurement lifecycle, including procurement planning, market analysis, tendering, supplier evaluation, contract management and commercial negotiations.
Sound understanding of procurement governance, compliance requirements, probity principles and relevant procurement policies and frameworks.
Demonstrated capability to drive procurement best practice, identify cost optimisation opportunities, influence demand management strategies and navigate complex legislative and policy environments.
Highly effective relationship builder and influencer, with exceptional stakeholder engagement, negotiation and communication skills.
Strong analytical and critical thinking skills, with the ability to assess risks, evaluate options and deliver procurement outcomes in complex and challenging environments.
Proven experience managing medium to high-value procurement activities, leading sourcing processes, negotiating commercial agreements and overseeing supplier performance across diverse stakeholder groups.
While experience equivalent to around four years in technology procurement, commercial negotiation, and end-to-end sourcing activities would be advantageous, we welcome applications from candidates who can demonstrate relevant skills, capability, and potential to succeed in the role.
Recognised subject matter expertise in emerging technologies, ICT procurement and market trends.
Demonstrated ability to lead and manage complex procurement projects, balancing commercial, operational and stakeholder requirements.
Strong understanding of NSW Government procurement policies, frameworks and procurement best practices.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process

Desired Skills and Experience