Senior Process Improvement Lead

Softtest Pays Pty Ltd; Sydney; On-site; AUD 120,000 - 140,000; Full time

Job summary

NDIA is seeking an EL1 Process Improvement Specialist in Australia to lead complex process improvements across Service Design functions. You will manage team performance, coordinate contractors, and represent the NDIA in forums to advance organisational interests.

Key duties include current-state process mapping, time and motion studies, end-user engagements, data-driven recommendations, and collaborative solution design with cross-functional teams.

Qualifications

• Experience mapping current-state processes and back-of-house functions.
• Ability to collect and analyse data sources to support process improvements.
• Stakeholder engagement and collaboration with cross-functional teams.

Responsibilities

• Undertaking current-state process mapping of the participant pathway and back-of-house functions
• Developing and executing time and motion studies to support analysis of handling times
• Facilitating engagements with end-users to understand their experiences and pain points
• Collect and analyse various data sources to develop recommendations for process improvements
• Work with service design teams, business analysts, UI/UX designers and business stakeholders to drive collaboration on viable solutions
• Support the design and delivery of the testing programme with end-users to understand effectiveness of process improvements and develop a continuous improvement backlog
• Providing guidance and coaching of team members on best practice process design and optimisation.

Job description

NDIA is seeking an EL1 Process Improvement Specialist in Australia to lead complex process improvements across Service Design functions. You will manage team performance, coordinate contractors, and represent the NDIA in forums to advance organisational interests.

Key duties include current-state process mapping, time and motion studies, end-user engagements, data-driven recommendations, and collaborative solution design with cross-functional teams.