Senior Process Analyst - Process Maturity & Dashboards

Avant Mutual Group; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Avant Mutual Group in Sydney is seeking a Senior Process Analyst to strengthen process maturity across its APRA-regulated insurance operations. You will partner with process owners and SMEs to map end-to-end processes, capture controls, risks and dependencies, and translate insights into dashboards and meaningful reporting.

As part of the role, you will lead workshops, document end-to-end processes, identify gaps, and define practical process measures.

Qualifications

• 5+ years' experience in process analysis, business process management or process improvement.
• Strong end-to-end process mapping and documentation capability.
• Experience with BPMN 2.0, process hierarchy and process classification frameworks
• Hands-on experience with tools such as Visio, Signavio, Bizagi or ARIS.
• Strong workshop facilitation skills and the confidence to engage with process owners and SMEs across different business areas.
• Experience identifying process issues and applying techniques such as Root Cause Analysis, 5 Whys, Fishbone or FMEA.
• The ability to define practical process measures and work with reporting or data teams to turn requirements into dashboards and insights.
• Strong stakeholder management, communication and documentation skills.
• A practical, collaborative approach with the ability to work through ambiguity and build process maturity in an evolving environment.

Responsibilities

• Partner with process owners and business SMEs to understand and document end-to-end business processes.
• Lead workshops and process deep dives to capture current-state ways of working.
• Map processes using BPMN 2.0 and tools such as Visio, Signavio, Bizagi or ARIS.
• Identify process gaps, bottlenecks, inefficiencies and opportunities for simplification and standardisation.
• Document connections between processes, controls, risks, incidents, systems and suppliers.
• Establish clear process ownership and accountability.
• Define meaningful process performance measures and KPIs.
• Translate process measures into clear reporting requirements and work with data/reporting teams to develop meaningful dashboards.
• Apply process hierarchy and classification frameworks to organise and standardise process knowledge.
• Support the business in strengthening its process and control environment, including requirements associated with CPS 230.
• Coach process owners and SMEs on process management principles and help uplift process capability across the organisation.

Skills

Process mapping

BPMN 2.0

Workshop facilitation

Stakeholder management

Documentation

Root Cause Analysis

KPI development

Education

Lean Six Sigma certification

Tools

Visio

Signavio

Bizagi

ARIS

Job description

Avant Mutual Group in Sydney is seeking a Senior Process Analyst to strengthen process maturity across its APRA-regulated insurance operations. You will partner with process owners and SMEs to map end-to-end processes, capture controls, risks and dependencies, and translate insights into dashboards and meaningful reporting.

As part of the role, you will lead workshops, document end-to-end processes, identify gaps, and define practical process measures.