Senior Process Analyst: Drive Maturity, KPIs & Dashboards

Avant by Doctors for Doctors; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Avant by Doctors for Doctors in Sydney seeks a Senior Process Analyst to strengthen process maturity across our APRA-regulated insurance division. You will partner with process owners and SMEs to map end-to-end processes, identify gaps, and build meaningful process measures and dashboards.

You will lead workshops, document end-to-end processes, define ownership, and translate requirements into reporting. The role emphasizes governance, CPS 230 considerations, and building process capability

Qualifications

• 5+ years' experience in process analysis or BPM.
• Strong end-to-end process mapping and documentation capability.
• Experience with BPMN 2.0 and process frameworks.
• Hands-on with Visio, Signavio, Bizagi or ARIS.
• Strong workshop facilitation skills with process owners.
• Experience with Root Cause Analysis (5 Whys, Fishbone, FMEA).
• Ability to define practical process measures and dashboards.
• Strong stakeholder management and communication.

Responsibilities

• Partner with process owners and SMEs to document end-to-end processes.
• Lead workshops and deep-dive sessions to capture current-state ways of working.
• Map processes using BPMN 2.0 and tools such as Visio, Signavio, Bizagi or ARIS.
• Identify process gaps, bottlenecks, inefficiencies and opportunities for simplification.
• Document connections between processes, controls, risks, incidents, systems and suppliers.
• Establish clear process ownership and accountability.
• Define meaningful process performance measures and KPIs.
• Translate measures into reporting requirements and develop dashboards.
• Apply process hierarchy and classification frameworks to standardise knowledge.
• Support CPS 230 compliance and strengthen control environment.

Skills

Process analysis

Process mapping

BPMN 2.0

Visio

Signavio

Bizagi

ARIS

Workshop facilitation

Root Cause Analysis

Stakeholder management

Documentation

Tools

Visio

Signavio

Bizagi

ARIS

Job description

Avant by Doctors for Doctors in Sydney seeks a Senior Process Analyst to strengthen process maturity across our APRA-regulated insurance division. You will partner with process owners and SMEs to map end-to-end processes, identify gaps, and build meaningful process measures and dashboards.

You will lead workshops, document end-to-end processes, define ownership, and translate requirements into reporting. The role emphasizes governance, CPS 230 considerations, and building process capability