Senior Process Analyst

Avant Mutual Group; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Avant Mutual Group in Sydney is seeking a Senior Process Analyst to strengthen process maturity across its APRA-regulated insurance operations. You will partner with process owners and SMEs to map end-to-end processes, capture controls, risks and dependencies, and translate insights into dashboards and meaningful reporting.

As part of the role, you will lead workshops, document end-to-end processes, identify gaps, and define practical process measures.

Qualifications

• 5+ years' experience in process analysis, business process management or process improvement.
• Strong end-to-end process mapping and documentation capability.
• Experience with BPMN 2.0, process hierarchy and process classification frameworks
• Hands-on experience with tools such as Visio, Signavio, Bizagi or ARIS.
• Strong workshop facilitation skills and the confidence to engage with process owners and SMEs across different business areas.
• Experience identifying process issues and applying techniques such as Root Cause Analysis, 5 Whys, Fishbone or FMEA.
• The ability to define practical process measures and work with reporting or data teams to turn requirements into dashboards and insights.
• Strong stakeholder management, communication and documentation skills.
• A practical, collaborative approach with the ability to work through ambiguity and build process maturity in an evolving environment.

Responsibilities

• Partner with process owners and business SMEs to understand and document end-to-end business processes.
• Lead workshops and process deep dives to capture current-state ways of working.
• Map processes using BPMN 2.0 and tools such as Visio, Signavio, Bizagi or ARIS.
• Identify process gaps, bottlenecks, inefficiencies and opportunities for simplification and standardisation.
• Document connections between processes, controls, risks, incidents, systems and suppliers.
• Establish clear process ownership and accountability.
• Define meaningful process performance measures and KPIs.
• Translate process measures into clear reporting requirements and work with data/reporting teams to develop meaningful dashboards.
• Apply process hierarchy and classification frameworks to organise and standardise process knowledge.
• Support the business in strengthening its process and control environment, including requirements associated with CPS 230.
• Coach process owners and SMEs on process management principles and help uplift process capability across the organisation.

Skills

Process mapping

BPMN 2.0

Workshop facilitation

Stakeholder management

Documentation

Root Cause Analysis

KPI development

Education

Lean Six Sigma certification

Tools

Visio

Signavio

Bizagi

ARIS

Job description

We’re looking for aSenior Process Analyst to help strengthen process maturity across our business. Working in an APRA-regulated insurance environment, you’ll partner with business teams to understand and map end-to-end processes, identify gaps and opportunities for improvement, establish meaningful process measures and help turn process insights into clear reporting and dashboards.

As Senior Process Analyst, you’ll work closely with process owners and SMEs across our medical indemnity insurance division to capture how key business processes operate, including their associated controls, systems, suppliers and dependencies.

You will lead process deep dives and workshops, document end-to-end processes and surface inefficiencies, gaps and opportunities for improvement. Importantly, you’ll help define how processes should be measured, working with data and reporting teams to translate those requirements into dashboards that provide greater visibility of process performance and areas requiring attention.

As our process maturity continues to develop, you’ll also play a key role in building consistent process documentation, governance and frameworks across the organisation.

Key responsibilities:

• Partner with process owners and business SMEs to understand and document end-to-end business processes.
• Lead workshops and process deep dives to capture current-state ways of working.
• Map processes using BPMN 2.0 and tools such as Visio, Signavio, Bizagi or ARIS.
• Identify process gaps, bottlenecks, inefficiencies and opportunities for simplification and standardisation.
• Document connections between processes, controls, risks, incidents, systems and suppliers.
• Establish clear process ownership and accountability.
• Define meaningful process performance measures and KPIs.
• Translate process measures into clear reporting requirements and work with data/reporting teams to develop meaningful dashboards.
• Apply process hierarchy and classification frameworks to organise and standardise process knowledge.
• Support the business in strengthening its process and control environment, including requirements associated with CPS 230.
• Coach process owners and SMEs on process management principles and help uplift process capability across the organisation.

Skills and experience required:

• 5+ years' experience in process analysis, business process management or process improvement
• Strong end-to-end process mapping and documentation capability.
• Experience with BPMN 2.0, process hierarchy and process classification frameworks
• Hands-on experience with tools such as Visio, Signavio, Bizagi or ARIS.
• Strong workshop facilitation skills and the confidence to engage with process owners and SMEs across different business areas.
• Experience identifying process issues and applying techniques such as Root Cause Analysis, 5 Whys, Fishbone or FMEA.
• The ability to define practical process measures and work with reporting or data teams to turn requirements into dashboards and insights.
• Strong stakeholder management, communication and documentation skills.
• A practical, collaborative approach with the ability to work through ambiguity and build process maturity in an evolving environment.

Highly Regarded

• Experience within insurance, financial services or another APRA-regulated environment
• Practical exposure to CPS 230, particularly from a business process, documentation, controls or operational resilience perspective.
• Experience applying process maturity frameworks.
• BPM, Lean, Six Sigma or advanced Business Analysis certification beneficial.

About Avant

Avant is Australia’s leading medical defence organisation, proudly supporting medical professionals for over 130 years. With more than 90,000 members, including health practitioners and medical students across every state and territory, we provide trusted, market-leading products and services tailored to their professional, personal, and practice needs.

Join an organisation with purpose, one that genuinely exists to support its members and improve healthcare in Australia. You'll work with committed, passionate colleagues in an environment that values both rigour and collaboration.

For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 ***.