Senior Practice Support Officer

Amplar Health; Adelaide; On-site; AUD 75,000 - 95,000; Full time

Job summary

A health services provider in Adelaide is looking for a Senior Practice Support Officer to lead scheduling operations for community clinicians. The role requires 3+ years of experience in workforce planning and advanced Excel skills. You will be responsible for optimizing schedules, resolving performance escalations, and coaching team members. This is an opportunity to make a significant impact on patient care while working in a collaborative environment that values diversity and inclusion.

Qualifications

• 3+ years’ experience in large-scale workforce planning/rostering.
• Advanced Excel skills (Access/SQL advantageous).
• Proactive, resilient mindset with excellent communication skills.

Responsibilities

• Lead day-to-day scheduling operations and resolve escalations.
• Create and optimise rosters and schedules.
• Support onboarding and training of Practice Support Officers.

Skills

Complex rostering

Advanced Excel skills

Analytical capability

Coaching skills

Excellent communication

Job description

At Medibank we’ve recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

Senior Practice Support Officer – In‑Home Care Scheduling

Are you a master of complex rostering who thrives in fast‑paced environments and cares deeply about patient outcomes?

Join Amplar Home & Allied Health in a pivotal role where your scheduling expertise directly supports timely, high‑quality care in the community.

As the Senior Practice Support Officer, you’ll be at the heart of operations—coordinating and optimising schedules for community clinicians, supporting frontline teams, and ensuring patients receive the right care at the right time. Partnering closely with your People Leader, Resource Planning Lead and analytics teams, you’ll balance operational excellence with continuity of care.

What you’ll do

• Lead day‑to‑day scheduling operations, monitoring performance and resolving escalations in real time
• Create and optimise rosters and schedules aligned to demand, geography and contractual requirements
• Support onboarding, training and coaching of Practice Support Officers
• Use data and insights to drive smarter resourcing decisions, including internal vs brokered services
• Champion best‑practice scheduling, governance, and continuous improvement
• Communicate confidently with patients, referrers and stakeholders to deliver an exceptional experience

What you’ll bring

• 3+ years’ experience in large‑scale workforce planning/rostering
• Advanced Excel skills (Access/SQL advantageous) and strong analytical capability
• A proactive, resilient, can‑do mindset with excellent communication skills
• Proven ability to coach others, manage competing priorities and influence stakeholders
• Make a meaningful impact on patient care and community outcomes
• Work with a collaborative, values‑driven team
• Be empowered to improve systems, processes and performance

Ready to put your scheduling expertise to work where it truly matters? Apply now and help us deliver outstanding care, every day.

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.