Senior Post-Sales Tech Support Engineer | Enterprise IT

Palo Alto Networks, Inc.; Sydney; On-site; AUD 98,000 - 105,000; Full time

Benefits offered by this job

Staff discounts

EAP program

Flu vaccination

Fitness Passport

Private health cover discount

Onsite childcare

Salary packaging

Novated leasing

Job summary

Western Sydney University is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in visual communication and design, with a focus on interactive digital media. Based at Western’s Parramatta South campus to meet operational requirements.

You will prepare equipment, spaces, and ensure safe, effective use of Unity 2D, C#, HTML/CSS/JavaScript, and Adobe Creative Cloud across studios and labs; maintain facilities, templates, and

Qualifications

• Undergraduate degree in Visual Communication, Interactive Design or related discipline or equivalent.
• Experience maintaining digital design/illustration studios and Unix-based servers.
• Strong capability across graphic design, illustration, UI/UX, animation and Adobe CC apps.
• Excellent organizational, communication and interpersonal skills; able to explain technical methods to learners.

Responsibilities

• Provide technical support for digital media teaching and research across studios and facilities.
• Prepare equipment, spaces and materials for practical classes; assist staff and students with safe tech use.
• Support projects in interface design, digital publishing, web development, animation, app development; guide across design tools.
• Maintain digital media facilities, software, equipment and Unity templates.
• Manage competing priorities; contribute to continuous improvement and reliable learning environments.
• Deliver reliable support and instruction during digital media classes.
• Maintain well-prepared studios and resources.
• Support Unity 2D projects, templates, and C# debugging.
• Provide guidance across design, animation, web and app tools.
• Improve technical procedures, safety practices and service delivery.

Skills

Graphic design

UI/UX

Animation

Adobe CC

Figma

Unity 2D

C#

HTML

CSS

JavaScript

Bootstrap

Apache Web Server

phpMyAdmin

MySQL

Education

Undergraduate degree in Visual Communication/Interactive Design or related

Tools

Adobe Creative Cloud

Figma

Unity 2D

C#

HTML

CSS

JavaScript

Bootstrap

Apache

phpMyAdmin

MySQL

Job description

Western Sydney University is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in visual communication and design, with a focus on interactive digital media. Based at Western’s Parramatta South campus to meet operational requirements.

You will prepare equipment, spaces, and ensure safe, effective use of Unity 2D, C#, HTML/CSS/JavaScript, and Adobe Creative Cloud across studios and labs; maintain facilities, templates, and