Senior Post-Sales Technical Support Engineer

Palo Alto Networks, Inc.; Sydney; On-site; AUD 98,000 - 105,000; Full time

Benefits offered by this job

Staff discounts

EAP program

Flu vaccination

Fitness Passport

Private health cover discount

Onsite childcare

Salary packaging

Novated leasing

Job summary

Western Sydney University is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in visual communication and design, with a focus on interactive digital media. Based at Western’s Parramatta South campus to meet operational requirements.

You will prepare equipment, spaces, and ensure safe, effective use of Unity 2D, C#, HTML/CSS/JavaScript, and Adobe Creative Cloud across studios and labs; maintain facilities, templates, and

Qualifications

• Undergraduate degree in Visual Communication, Interactive Design or related discipline or equivalent.
• Experience maintaining digital design/illustration studios and Unix-based servers.
• Strong capability across graphic design, illustration, UI/UX, animation and Adobe CC apps.
• Excellent organizational, communication and interpersonal skills; able to explain technical methods to learners.

Responsibilities

• Provide technical support for digital media teaching and research across studios and facilities.
• Prepare equipment, spaces and materials for practical classes; assist staff and students with safe tech use.
• Support projects in interface design, digital publishing, web development, animation, app development; guide across design tools.
• Maintain digital media facilities, software, equipment and Unity templates.
• Manage competing priorities; contribute to continuous improvement and reliable learning environments.
• Deliver reliable support and instruction during digital media classes.
• Maintain well-prepared studios and resources.
• Support Unity 2D projects, templates, and C# debugging.
• Provide guidance across design, animation, web and app tools.
• Improve technical procedures, safety practices and service delivery.

Skills

Graphic design

UI/UX

Animation

Adobe CC

Figma

Unity 2D

C#

HTML

CSS

JavaScript

Bootstrap

Apache Web Server

phpMyAdmin

MySQL

Education

Undergraduate degree in Visual Communication/Interactive Design or related

Tools

Adobe Creative Cloud

Figma

Unity 2D

C#

HTML

CSS

JavaScript

Bootstrap

Apache

phpMyAdmin

MySQL

Job description

What Senior Post Sales Technical Support Engin...

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Senior Technical Support Officer, Digital Media

• Full-time, Fixed-termposition until 15 June 2029
• Based at Western’s Parramatta South campus to meet operational requirements
• Salary: HEW Level 6 $97,693 – $104,713 p.a., plus 17% Super and Leave Loading
• Enable outstanding digital media learning through expert technical support

Provide technical support for digital media teaching and research across design studios, practical classes and specialist facilities.

The Opportunity

Teaching & Research Technical Services is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in Visual Communication and Design, with a particular focus on interactive digital media.

The Senior Technical Support Officer will support practical classes, laboratories and studios by preparing equipment, materials and teaching spaces, while assisting staff and students to use specialist technologies safely and effectively.

The role will support projects spanning interface design, digital publishing, web development, animation, app development and interactive design. This includes providing technical guidance across Adobe Creative Cloud applications, Figma, Unity 2D, C#, HTML, CSS, JavaScript, Bootstrap, Apache web servers, phpMyAdmin and MySQL.

The Senior Technical Support Officer, Digital Media will also maintain digital media facilities, software, equipment and Unity project templates. Using sound judgement and practical problem-solving skills, the role will manage competing technical priorities, contribute to continuous improvement initiatives and support safe, reliable learning and research environments.

What Success Looks Like:

• Delivering reliable technical support and instruction during digital media practical classes.
• Maintaining well-prepared studios, teaching spaces, equipment and digital resources.
• Supporting Unity 2D projects by maintaining templates and assisting with C# debugging.
• Providing practical guidance across design, animation, web and app development tools.
• Improving technical procedures, safety practices and service delivery across facilities.

Please refer to the Position Description for full details.

About You

The successful candidate will combine broad digital media expertise with a practical, service-focused approach to supporting students, academic staff and research activity. The successful candidate will have:

• An undergraduate degree in Visual Communication, Interactive Design or a related discipline, or an equivalent combination of relevant education, training and experience.
• Experience maintaining digital design or illustration studios and working with Unix-based server operating systems.
• Strong capability across graphic design, illustration, UI/UX, animation and relevant Adobe Creative Cloud applications.
• Well-developed organisational, communication and interpersonal skills, including the ability to explain technical methods to inexperienced users and manage competing priorities.

Benefits

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
• Position Enquiries: Direct to Jennie Nelson, Technical Manager, Science, Education & Humanities via . Please include the job reference code REF1697I in your email.
• Closing Date: 11:59pm, Thursday 19th November 2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of the online application, candidates will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact .

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.

We are looking for a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team.