Senior Technical Support Officer, Digital Media

Western Sydney University; Parramatta; On-site; AUD 98,000 - 105,000; Full time

Benefits offered by this job

17% Super and Leave Loading

Onsite parking salary sacrifice

Novated leasing

EAP program

Flu vaccination

Fitness Passport

Private health cover

Onsite childcare

Job summary

Western Sydney University invites applications for a Senior Technical Support Officer, Digital Media at the Parramatta South campus. You will provide specialist technical support for teaching and research in Visual Communication and Design, focusing on interactive digital media, studios, labs and Unity projects.

You will maintain facilities, equipment and software, assist staff and students in using tools safely, and contribute to continuous improvement of service delivery across digital media

Qualifications

• An undergraduate degree in Visual Communication, Interactive Design or a related discipline.
• Experience maintaining digital design or illustration studios and Unix-based servers.
• Strong capability across graphic design, illustration, UI/UX, animation and Adobe Creative Cloud applications.
• Well-developed organisational and interpersonal skills; ability to explain technical methods to inexperienced users and manage competing priorities.

Responsibilities

• Provide technical support for digital media teaching and research across design studios, practical classes and specialist facilities.
• Support practical classes, laboratories and studios by preparing equipment, materials and teaching spaces; assist staff and students to use specialist technologies safely.
• Maintain digital media facilities, software, equipment and Unity project templates; manage priorities and contribute to continuous improvement of service delivery.
• Deliver reliable technical support during digital media practical classes and maintain well-prepared studios and resources.

Skills

Digital media support

UI/UX

Adobe CC

Studio maintenance

Education

Bachelor degree in Visual Communication/Interactive Design

Tools

Unix-based servers

Job description

Senior Technical Support Officer, Digital Media

• Full-time, Fixed-termposition until15 June 2029
• Based at Western's Parramatta South campus to meet operational requirements
• Salary: HEW Level 6 $97,693 – $104,713 p.a., plus 17% Super and Leave Loading
• Enable outstanding digital media learning through expert technical support

Provide technical support for digital media teaching and research across design studios, practical classes and specialist facilities.

The Opportunity

Teaching & Research Technical Services is seeking a Senior Technical Support Officer, Digital Media to provide specialist technical support for teaching and research in Visual Communication and Design, with a particular focus on interactive digital media.

The Senior Technical Support Officer will support practical classes, laboratories and studios by preparing equipment, materials and teaching spaces, while assisting staff and students to use specialist technologies safely and effectively.

The Senior Technical Support Officer, Digital Media will also maintain digital media facilities, software, equipment and Unity project templates. Using sound judgement and practical problem-solving skills, the role will manage competing technical priorities, contribute to continuous improvement initiatives and support safe, reliable learning and research environments.

What Success Looks Like:

Success in this role will be demonstrated through reliable technical service, well-managed digital media facilities and effective support for practical learning and research. This includes:

• Delivering reliable technical support and instruction during digital media practical classes.
• Maintaining well-prepared studios, teaching spaces, equipment and digital resources.
• Supporting Unity 2D projects by maintaining templates and assisting with C# debugging.
• Providing practical guidance across design, animation, web and app development tools.
• Improving technical procedures, safety practices and service delivery across facilities.

Please refer to the Position Description for full details.

About You

The successful candidate will combine broad digital media expertise with a practical, service-focused approach to supporting students, academic staff and research activity. The successful candidate will have:

• An undergraduate degree in Visual Communication, Interactive Design or a related discipline, or an equivalent combination of relevant education, training and experience.
• Experience maintaining digital design or illustration studios and working with Unix-based server operating systems.
• Strong capability across graphic design, illustration, UI/UX, animation and relevant Adobe Creative Cloud applications.
• Well-developed organisational, communication and interpersonal skills, including the ability to explain technical methods to inexperienced users and manage competing priorities.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
• Position Enquiries: Direct to Jennie Nelson, Technical Manager, Science, Education & Humanities via ********@westernsydney.edu.au. Please include the job reference code REF1697I in your email.
• Closing Date: 11:59pm, Thursday 19th November 2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact ***************@westernsydney.edu.au.

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months' full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.