Senior Platform Engineer

Data#3; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Data#3 is seeking a Platform Availability & Resiliency Lead to own and continuously improve the practices across Observability, Resiliency, and Datacentre Management. You will coach engineers, drive roadmaps, and act as the escalation point for complex incidents.

You will establish a unified observability framework, governance across engineering teams, and lead disaster recovery initiatives, partnering with stakeholders to ensure high availability and rapid recovery from disruptions.

Qualifications

• Demonstrated experience owning and leading observability, resiliency, or CMDB/Datacentre operations.
• Knowledge of data centre management, observability tooling, and disaster recovery frameworks.
• Experience coaching engineers and supervising contractors, vendors, and partners.

Responsibilities

• Own standards and roadmaps for Observability, Resiliency, Configuration Management and Datacentre Management.
• Provide leadership, coaching, and mentoring to PAR Engineers.
• Contribute to strategic planning, roadmaps, and risk mitigation strategies.
• Act as escalation point for incidents and lead post-incident reviews.
• Establish unified observability, alerting, and event management with SLAs for consuming teams.
• Maintain a unified dashboard framework for real-time visibility.
• Lead Disaster Recovery initiatives across hosting platforms and services.
• Chair the Resiliency Steering Committee with stakeholders across Product & Technology.
• Oversee CMDB and discovery tools (e.g. Device42) and vendor engagement.

Skills

Observability platforms

Resiliency leadership

Coaching engineers

Stakeholder management

Strategic planning

Capacity planning

Disaster recovery

Governance

Documentation

Leadership

Tools

Dynatrace

UIM

PagerDuty

Grafana

ServiceNow

Device42

Ansible

Job description

The purpose of this role is to own and continuously improve the Platform Availability & Resiliency team's practices across Data Centre Management, Observability, Resiliency, and Configuration Management. Lead and coach PAR Engineers, drive strategic planning, and ensure platforms remain highly available, well-monitored, and able to recover quickly from disruption.

Duties of the role:

• Own the standards, procedures, and continuous improvement roadmap for the team's Observability, Resiliency, Configuration Management and Datacentre Management.
• Provide technical leadership, coaching, and mentoring to Platform Availability & Resiliency Engineers, supporting their development.
• Contribute to strategic and capacity planning, including technology roadmaps and risk mitigation strategies.
• Act as escalation point for complex incidents and lead post-incident reviews to drive continuous improvement.
• Establish and govern a unified observability, alerting, and event management framework, with standard service levels for consuming teams.
• Maintain a standard dashboard framework (templates, golden signals) for real-time visibility of services and underlying infrastructure.
• Lead and coordinate Disaster Recovery initiatives assigned to the Platform Availability & Resiliency Team across hosting platforms and services.
• Establish and chair the Resiliency Steering Committee. Bring stakeholders together across Product & Technology to govern resiliency priorities and investment.
• Own the Configuration Management practice, including the CMDB and discovery tools (e.g. Device42), and lead administration and vendor engagement.

Skills and experience:

• Demonstrated experience owning and leading one or more of: observability/monitoring platforms, resiliency and disaster recovery, discovery and configuration management (CMDB), or data centre operations
• Considerable knowledge of industry-standard practices across data centre management, observability tooling, and disaster recovery/resiliency frameworks.
• Demonstrated experience leading, coaching, or mentoring engineers, and supervising contractors, vendors, and partners, including reporting on performance.
• Experience contributing to or leading strategic and capacity planning, including building frameworks or roadmaps for a technology practice.
• Organisational and leadership skills, with a proven ability to operate under minimal supervision and set standards others work to.
• Strong communication and stakeholder management skills, including producing technical documentation and presenting to governance forums (e.g. a steering committee).
• Demonstrated experience with at least two of the following: Dynatrace, UIM, PagerDuty, Grafana, ServiceNow, Device42, Ansible, or equivalent observability/CMDB/automation tooling.
• An understanding of Disaster Recovery readiness, resiliency testing, and recovery objectives (RTO/RPO).