Senior Observability & Reliability Engineer

Clicks IT Recruitment; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Clicks IT Recruitment seeks a Senior Observability & Reliability Engineer to lead and hands-on improve monitoring, incident response and disaster recovery across enterprise platforms. You will work with Dynatrace, Device42, ServiceNow and PagerDuty, strengthening data quality in CMDB and service maps.

You will mentor engineers, collaborate with stakeholders and vendors, and help drive reliability across Sydney, Melbourne or Brisbane in a hybrid setup with office attendance up to two days per

Qualifications

• Hands-on observability and monitoring experience in large-scale platforms.
• Experience with CMDB management and service mapping.
• Proven ability to lead incident response and disaster recovery planning.
• Experience mentoring engineers and coordinating with stakeholders.
• Excellent communication and problem-solving skills.

Responsibilities

• Take a lead role in improving platform monitoring, alerting and service availability.
• Hands-on work with Dynatrace, Device42, ServiceNow and PagerDuty to enhance observability.
• Manage CMDB processes, service mapping and data quality.
• Develop and coordinate disaster recovery plans and testing.
• Improve integration between monitoring, discovery and service management platforms.
• Troubleshoot complex technical issues and support major incident investigations.
• Mentor other engineers and share knowledge across the team.
• Collaborate with stakeholders and vendors to improve reliability.

Skills

Hands-on observability experience

Mentoring engineers

Stakeholder communication

Incident management

Ownership of technical issues

Problem solving

Tools

Dynatrace

Device42

ServiceNow

PagerDuty

Datadog

Grafana

Ansible

UIM

Job description

Senior Observability & Reliability Engineer

Are you a seniorplatform engineer who enjoys getting hands-on with technology but also likes taking the lead in improving how things are done?

I'm working with a large, well-established organisation looking for an experienced Senior Observability & Reliability Engineer to help improve the reliability, monitoring and recovery capabilities of its technology platforms.

This isn't a traditional infrastructure support role. We're looking for someone with strong practical experience in observability, monitoring, configuration management and disaster recovery. Someone who knows their way around tools like Dynatrace, Device42, ServiceNow and PagerDuty and understands how they work together in a complex enterprise environment. You'll be joining an experienced technical team where you'll have the opportunity to influence how these platforms are managed, improve existing processes and mentor other engineers, while remaining very much involved in the technical work yourself.

The role can be based in Sydney, Melbourne or Brisbane, with a preference for candidates in Sydney or Brisbane who can attend the office up to two days per week.

What you'll be doing:

• Taking a lead role in improving platform monitoring, alerting and overall service availability.
• Working hands-on with Dynatrace, Device42, ServiceNow and PagerDuty to improve observability and incident management
• Managing and improving CMDB processes, service mapping and configuration data quality.
• Helping develop and coordinate disaster recovery plans, testing and recovery procedures
• Improving the integration between monitoring, discovery and service management platforms.
• Troubleshooting complex technical issues and supporting major incident investigations.
• Mentoring other engineers and sharing your technical knowledge across the team.
• Working closely with internal stakeholders and external vendors to improve platform reliability and resilience.

What I'm looking for:

• Strong hands-on experience with Dynatrace, Device42, ServiceNow and PagerDuty, or closely related technologies.
• A good understanding of unified observability, monitoring, alerting and event management.
• Experience with CMDB management, service mapping and configuration management practices.
• A solid understanding of disaster recovery planning, resiliency testing and recovery objectives.
• Experience working in complex enterprise environments where system availability is critical.
• The confidence to take ownership of technical issues, mentor other engineers and work with a range of stakeholders.
• Good communication skills and the ability to explain technical issues without overcomplicating things.
• Experience with Datadog or similar observability platforms would also be considered.
• Exposure to Grafana, Ansible or UIM would be useful, but isn't essential.

You don't necessarily need to have worked with every tool listed above, but you'll need a strong technical background in this space and be comfortable getting into the detail. If you've been working in observability, platform availability or configuration management and are looking for a role where you can put that experience to good use, I'd be keen to hear from you. I'm particularly interested in speaking with engineers who enjoy solving technical problems, improving the way systems are managed and sharing their knowledge with others.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 *** or email *********@clicks.com.au