Business Support Officer

City of Canterbury Bankstown Council; Canterbury-Bankstown; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Permanent full-time

Accrued Time Off program

Health and Wellbeing Programs

Career development opportunities

Job summary

The City of Canterbury Bankstown Council in NSW is seeking a dedicated Business Support Officer to join the Planning Directorate. You will deliver high-quality administrative and customer service support, handling enquiries, updating records, and contributing to process improvements across planning operations.

You will work with a multi-skilled team, use systems such as iShare, Q-Pulse, Pathway and the NSW Planning Portal, and help ensure timely, compliant service delivery.

Qualifications

• Minimum of two years’ experience in administrative and customer support roles.
• Relevant qualifications or demonstrated experience in office administration.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Provide administrative and operational support to the Planning Directorate.
• Respond to customer enquiries and maintain service levels.
• Update Council systems and generate letters and reminders.
• Maintain records using iShare and other systems.
• Coordinate official correspondence and ensure compliance.
• Utilise MS Office and internal databases for day-to-day ops.
• Contribute to process improvements and technology-driven solutions.
• Support multi-skilled team and adapt to changing priorities.

Skills

Customer service

Administrative support

Communication

Microsoft Office

Tools

iShare Records Management

Q-Pulse

Pathway

NSW Planning Portal

Job description

City of Canterbury Bankstown Council – Bankstown NSW

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The Role

A rewarding opportunity has presented itself for a dedicated and customer-focused Business Support Officer to join our Planning Directorate.

In this role, you will provide high-quality administrative, operational and customer service support across the Planning Directorate, working collaboratively with a range of business units to ensure efficient, timely and seamless service delivery.

You will be responsible for responding to customer enquiries, processing correspondence and administrative tasks, maintaining accurate Council records and using a range of systems and applications to support daily operations. You will also contribute to process improvements and the implementation of technology-driven solutions that enhance the customer experience and improve operational efficiency.

Working as part of a multi-skilled and collaborative team, you will have the opportunity to develop your skills and knowledge while contributing to a positive customer-focused culture and the ongoing improvement of Planning Department services.

*This opportunity will be offered on a permanent full-time basis.

Duties will include but not be limited to:

• Provide efficient, high-quality administrative and operational support to the Planning Directorate, ensuring smooth, timely and compliant service delivery.
• Deliver high-quality customer service by responding promptly and professionally to customer enquiries and consistently meeting team KPIs and departmental service level agreements.
• Communicate with customers via telephone and email to provide information, resolve enquiries and follow up on outstanding renewals, reminders and related matters.
• Perform a range of administrative and operational tasks within a multi-skilled team environment, including updating Council systems and databases and preparing letters, renewals, reminders and general correspondence.
• Maintain, update and manage Council documentation using the iShare Records Management system and effectively utilise Q-Pulse, Pathway, the NSW Planning Portal and other relevant systems.
• Coordinate official correspondence and maintain accurate and compliant records in accordance with government requirements, Council policies and organisational standards.
• Use Microsoft Office applications and internal and external databases to support the effective delivery of day-to-day business operations.
• Contribute to ongoing process improvement initiatives and support the implementation of technology-driven solutions that improve efficiency, accuracy and customer service

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The Role

A rewarding opportunity has presented itself for a dedicated and customer-focused Business Support Officer to join our Planning Directorate.

In this role, you will provide high-quality administrative, operational and customer service support across the Planning Directorate, working collaboratively with a range of business units to ensure efficient, timely and seamless service delivery.

You will be responsible for responding to customer enquiries, processing correspondence and administrative tasks, maintaining accurate Council records and using a range of systems and applications to support daily operations. You will also contribute to process improvements and the implementation of technology-driven solutions that enhance the customer experience and improve operational efficiency.

Working as part of a multi-skilled and collaborative team, you will have the opportunity to develop your skills and knowledge while contributing to a positive customer-focused culture and the ongoing improvement of Planning Department services.

*This opportunity will be offered on a permanent full-time basis.

Duties will include but not be limited to:

• Provide efficient, high-quality administrative and operational support to the Planning Directorate, ensuring smooth, timely and compliant service delivery.
• Deliver high-quality customer service by responding promptly and professionally to customer enquiries and consistently meeting team KPIs and departmental service level agreements.
• Communicate with customers via telephone and email to provide information, resolve enquiries and follow up on outstanding renewals, reminders and related matters.
• Perform a range of administrative and operational tasks within a multi-skilled team environment, including updating Council systems and databases and preparing letters, renewals, reminders and general correspondence.
• Maintain, update and manage Council documentation using the iShare Records Management system and effectively utilise Q-Pulse, Pathway, the NSW Planning Portal and other relevant systems.
• Coordinate official correspondence and maintain accurate and compliant records in accordance with government requirements, Council policies and organisational standards.
• Use Microsoft Office applications and internal and external databases to support the effective delivery of day-to-day business operations.
• Contribute to ongoing process improvement initiatives and support the implementation of technology-driven solutions that improve efficiency, accuracy and customer service

You will have:

• Relevant qualifications or demonstrated experience in an office administration or business services environment.
• Minimum of two years’ experience in an administrative and customer support role.
• Demonstrated commitment to delivering exceptional customer service, with a strong focus on understanding and responding to customer needs.
• High-level written and verbal communication skills, with the ability to communicate clearly and professionally with a diverse range of customers and stakeholders.
• Strong organisational and time-management skills, with the ability to manage competing priorities and meet tight deadlines.
• Demonstrated ability to work effectively both autonomously and as part of a collaborative, multi-skilled team.
• Proven ability to adapt, negotiate and remain effective when working under changing priorities and time pressures.
• Demonstrated ability to take initiative, manage workload and consistently deliver high-quality work with minimal supervision.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Ability to maintain strict confidentiality when handling customer, personal and Council information.
• Demonstrated capacity to quickly learn departmental functions, systems and processes and apply new knowledge to support personal and professional development.
• Sound knowledge and understanding of Microsoft products, including Word, Excel and other Windows-based applications.
• Demonstrated willingness to embrace new technology and contribute to improvements in systems, processes and service delivery.

The salary range for this opportunity starts at $74,692 + 12% super.

What’s in it for you?

• Permanent full-time opportunity
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Be part of a team that contributes to the effective delivery of Planning services across the City.
• Contribute to improving systems, processes and customer experiences that benefit our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.