Senior Ops Leader - Outsourced Services Contract

[axr] Recruitment & Search; Sydney; On-site; AUD 160,000 - 165,000; Full time

Benefits offered by this job

Annual bonus

One WFH day per week

Job summary

[axr] Recruitment & Search is seeking a Senior Operations Manager to own a major outsourced services contract delivered by a large workforce in Sydney. This is an operational leadership role, not a sales role, with full accountability for contract outcomes and client relationships.

The ideal candidate comes from the supplier side of outsourced services, has led award-based teams against KPIs, and can make risk-based decisions with minimal direction.

Qualifications

• Proven leadership of large, award-based teams.
• Experience delivering outsourced services contracts.
• Ability to manage client relationships at senior levels.

Responsibilities

• Own the contract end to end, including delivery, performance and client relationship.
• Act as escalation point for contract and people matters, with delegated authority.
• Lead a small team covering contract management and people delivery.
• Oversee workforce planning, recruitment, retention and training.
• Handle complex people matters such as performance, conduct and WHS.
• Ensure contractual KPIs are met, particularly staffing levels and turnover.
• Build relationships with client’s operational and contract teams.

Skills

Leadership

Contract management

Stakeholder management

People management

Job description

[axr] Recruitment & Search is seeking a Senior Operations Manager to own a major outsourced services contract delivered by a large workforce in Sydney. This is an operational leadership role, not a sales role, with full accountability for contract outcomes and client relationships.

The ideal candidate comes from the supplier side of outsourced services, has led award-based teams against KPIs, and can make risk-based decisions with minimal direction.