Senior Ops Lead, Outsourced Services (1 WFH/Week)

Axr Recruitment & Search; Sydney; Hybrid; AUD 160,000 - 165,000; Full time

Benefits offered by this job

Work from home day after probation

Annual bonus

Job summary

Axr Recruitment & Search in Sydney is seeking a Senior Operations Manager to own the largest client contract and lead a large award-based workforce. You will drive delivery, KPI achievement and client satisfaction, with accountability to the leadership team.

This operational leadership role is from the supplier side, requiring decisive risk-based decisions and strong relationships with senior client teams to ensure smooth service delivery.

Qualifications

• Led large, award-based teams in 24/7 or shift operations.
• Managed service contracts and KPIs with a client-facing focus.
• Handled escalation and risk management for complex issues.
• Maintained demanding client relationships and ensured delivery.

Responsibilities

• Own the contract end-to-end, including delivery, performance and client relationship.
• Escalate contract and people matters and make risk-based decisions.
• Lead a small team covering contract management and people delivery.
• Oversee a large award-based workforce, including planning and training.
• Manage performance, conduct, WHS and Fair Work matters.
• Ensure contractual KPIs are met and build senior client relationships.
• Coordinate with client teams and refer opportunities to the commercial team.

Skills

People management

Stakeholder management

Strategic leadership

Risk-based decision making

Job description

Axr Recruitment & Search in Sydney is seeking a Senior Operations Manager to own the largest client contract and lead a large award-based workforce. You will drive delivery, KPI achievement and client satisfaction, with accountability to the leadership team.

This operational leadership role is from the supplier side, requiring decisive risk-based decisions and strong relationships with senior client teams to ensure smooth service delivery.