Housekeeping Trainer - Sydney CBD

International Hotel Services; Sydney; On-site; AUD 75,000 - 110,000; Full time

Job summary

International Hotel Services – Sydney CBD is seeking an Experienced Housekeeping Trainer to lead the training of our luxury 5-star hotel’s housekeeping team. You will design and deliver induction programs, coach staff to uphold exceptional standards, and drive a culture of continuous improvement in a high-profile environment.

You will mentor Room Attendants, supervise training quality, and partner with supervisors to close skill gaps. Full-time, on-site role in Sydney CBD.

Qualifications

• Experience delivering training to hotel housekeeping staff.
• Ability to coach and mentor diverse teams.
• Knowledge of luxury hotel presentation standards.

Responsibilities

• Deliver induction and onboarding programs for new Room Attendants
• Provide practical, hands-on training in guest room servicing and luxury presentation
• Coach team on productivity, efficiency, and quality expectations
• Train staff in safe use of chemicals and equipment
• Deliver WHS, manual handling and infection control training
• Maintain training records and sign-off documentation

Skills

Housekeeping training

Coaching

Quality standards

Staff development

Education

Certificate IV in Training and Assessment (TAE)

Job description

International Hotel Services – Sydney CBD NSW

Experienced Housekeeping Trainer | Luxury 5-star Hotel | Sydney CBD

Lead housekeeping training at one of Sydney's most prestigious 5-star hotels.

Located in the heart of Sydney CBD, just minutes from Town Hall and Gadigal Station, this is a unique opportunity for an experienced housekeeping professional to shape and develop the next generation of hospitality talent within a luxury hotel environment.

We're seeking a passionate and experienced Housekeeping Trainer who thrives on coaching others, maintaining exceptional standards, and fostering a culture of excellence. You'll play a critical role in ensuring every member of the housekeeping team is equipped with the skills, knowledge, and confidence needed to consistently deliver a true 5-star guest experience.

If you have a strong background in hotel housekeeping, enjoy mentoring others, and take pride in developing high-performing teams, we'd love to hear from you.

Why You'll Love This Opportunity

• Work within one of Sydney's premier 5-star hotels




• Influence the quality and standards of a large housekeeping operation




• Develop and mentor the next generation of hospitality professionals




• Prime Sydney CBD location close to Town Hall & Gadigal Station




• Work alongside experienced hotel leaders and operational teams




• Genuine opportunities for career growth within a national hospitality business

About The Role

• Deliver induction and onboarding programs for new Room Attendants




• Provide practical, hands-on training in guest room servicing, cleaning techniques, and luxury presentation standards




• Coach team members on productivity, efficiency, and quality expectations




• Train staff in the safe use of chemicals, equipment, and housekeeping procedures




• Deliver workplace health and safety, manual handling, and infection control training




• Conduct room audits and quality assessments, providing coaching and feedback where required




• Partner with Supervisors and Managers to identify training needs and skill gaps




• Facilitate refresher training and continuous improvement initiatives




• Maintain accurate training records, competency assessments, and sign-off documentation




• Develop and improve training materials, SOPs, and housekeeping guides




• Support succession planning and development of future Supervisors and Team Leaders




• Act as a trusted point of support and subject matter expert for housekeeping teams

About You

To be successful in this role, you'll be an experienced hospitality professional with a passion for developing people and maintaining exceptional standards.

You understand what great housekeeping looks like and have the ability to transfer your knowledge to others through practical coaching, mentoring, and ongoing support.

Essential Requirements:

• Monday to Friday availability




• Previous experience in hotel housekeeping




• Experience in a training, supervisory, team leader, or quality-focused role




• Strong knowledge of hotel housekeeping standards and procedures




• Excellent communication and coaching skills




• Strong attention to detail and commitment to quality




• Ability to train people from diverse cultural and professional backgrounds




• Sound understanding of WHS, manual handling, and safe work practices




• Strong organisational and record-keeping skills




• Full working rights in Australia

Highly Regarded:

• Experience within 4-star or 5-star hotel environments




• Experience delivering structured training programs




• Certificate IV in Training and Assessment (TAE)




• Experience conducting housekeeping quality audits and room inspections




• Experience developing SOPs, training manuals, or competency frameworks

About IHS

IHS delivers premium housekeeping services to some of Australia's leading hotels and accommodation providers. Our clients choose us because of our exceptional service delivery, made possible by our people.

As part of the Bayton Group, we offer the stability of a national organisation while maintaining a strong people-first culture focused on quality, teamwork, development, and career progression.