Senior Operations Manager, Professional Services

Nortons Business Advisors; Mudgee; On-site; AUD 110,000 - 160,000; Full time

Job summary

Nortons Business Advisors in NSW seeks an experienced and highly organised Business Manager to lead the operational functions of our growing accounting practice. This senior leadership role focuses on ensuring smooth day-to-day operations, supporting the team, and driving service excellence for our clients.

You will oversee workflow management, capacity planning and reporting, while championing efficient processes and staff development.

Qualifications

• Previous experience in a Business Manager, Operations Manager, Office Manager or Senior Administration role.
• Experience in accounting, legal, or professional services environments.
• Familiarity with practice management software (XPM), Xero, SuiteFiles and Microsoft 365.
• Strong workflow and project management skills.
• Excellent organisational and time management abilities.
• Outstanding client relationship and communication skills.
• Proven leadership and people management capabilities.
• Detail-oriented with a proactive, solutions-focused approach.

Responsibilities

• Oversee workflow management across the practice to ensure compliance and client deadlines are met.
• Monitor capacity planning, job progression and work allocation.
• Improve systems, processes and efficiencies across all areas of the business.
• Assist directors and managers with operational planning and reporting.
• Champion an exceptional client experience from onboarding through to ongoing service delivery.
• Manage client communications and service standards.
• Oversee invoicing, WIP and debtor management.
• Lead and support administration and client service teams.
• Assist with recruitment, onboarding and staff development.
• Drive the effective use of practice management and document management systems.

Skills

Senior leadership

Operations management

Workflow management

Client relationship management

People management

Recruitment & onboarding

Process improvement

Project management

Tools

XPM

Xero

SuiteFiles

Microsoft 365

Job description

Nortons Business Advisors in NSW seeks an experienced and highly organised Business Manager to lead the operational functions of our growing accounting practice. This senior leadership role focuses on ensuring smooth day-to-day operations, supporting the team, and driving service excellence for our clients.

You will oversee workflow management, capacity planning and reporting, while championing efficient processes and staff development.