Senior Operations Leader - Luxury Hotel, Cairns

Work Initiatives; Cairns Regional; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Relocation support

Performance-based incentives

Career opportunities within Accor

Job summary

Pullman Cairns International, part of Accor, seeks an accomplished Operations Manager to lead day-to-day hotel operations, align strategy with execution, and drive exceptional guest experiences. Based in Cairns, you will work with the leadership team to ensure premium service standards and strong commercial outcomes.

You will shape guest journeys, coach department leaders, and champion the Pullman brand while delivering results and developing high-performing teams for a flagship five-star

Qualifications

• Proven leadership experience in a luxury or premium hotel setting.
• Ability to influence across multiple departments and drive performance.
• Experience using hotel systems including Opera Cloud is highly regarded.

Responsibilities

• Provide visible, hands-on leadership across the hotel to deliver priorities.
• Partner with department leaders to create seamless guest journeys from arrival to departure.

Skills

Leadership experience

Premium hotel operations

Opera Cloud

Australian working rights

Tools

Opera Cloud

Job description

Pullman Cairns International, part of Accor, seeks an accomplished Operations Manager to lead day-to-day hotel operations, align strategy with execution, and drive exceptional guest experiences. Based in Cairns, you will work with the leadership team to ensure premium service standards and strong commercial outcomes.

You will shape guest journeys, coach department leaders, and champion the Pullman brand while delivering results and developing high-performing teams for a flagship five-star