Senior Operations Leader – Facilities & Property Management

Facility Management Victoria; Melbourne; On-site; AUD 128,000 - 173,000; Full time

Benefits offered by this job

Competitive salary

Senior leadership opportunity

Strategic involvement

Diverse portfolio

Supportive leadership

Job summary

Facility Management Victoria Pty Ltd (FMV) is seeking a Senior Operations Manager to lead our Operations team in Melbourne's Docklands. You will mentor Operations Managers, uphold safety and compliance, and drive service delivery across a growing portfolio of residential and commercial properties.

The ideal candidate has proven senior facilities management leadership, strong client relationships, and a hands-on approach to developing teams and improving operational performance in a fast-paced

Qualifications

• Proven experience in a senior operations or facilities management leadership role.
• Experience managing multiple teams and managers.
• Experience overseeing a portfolio of residential or commercial properties.
• Sound knowledge of building operations, maintenance, compliance and WHS.
• Strong commercial awareness and financial management capabilities.
• Excellent communication, negotiation and stakeholder management skills.
• Experience working with Owners Corporations and Owners Corporation Managers (highly regarded).
• A proactive, practical and solutions-focused approach.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead and mentor the Operations Managers and their teams.
• Oversee daily operations across FMV's building portfolio to ensure consistent service.
• Ensure compliance with company policies, safety standards and contractual obligations.
• Manage client and stakeholder relationships and attend meetings as required.
• Coordinate HR, payroll, rostering and workforce planning with Head Office.
• Monitor performance and drive operational improvements and efficiency.

Skills

Senior leadership

Facilities management

Stakeholder management

Budgeting & financials

People management

Owners Corporations experience

Decision making under pressure

Job description

Facility Management Victoria – Docklands VIC

Facility Management Victoria Pty Ltd (FMV) is one of Melbourne's leading building management companies, managing over 60 residential and mixed-use developments across Victoria.

With a diverse property portfolio and a team of over 180 employees, FMV prides itself on delivering exceptional service, building strong client relationships and maintaining high operational standards.

We are seeking an experienced and motivated Senior Operations Manager to lead our Operations team and play a key role in the continued success and growth of the business.

This is an exciting opportunity for an experienced professional in facilities, building or property management who is ready to take the next step in their career. The successful candidate will have strong leadership skills, a hands-on approach and a passion for developing teams, building client relationships and driving operational excellence.

About Us

Facility Management Victoria Pty Ltd (FMV) is one of Melbourne's leading building management companies, managing over 60 residential and mixed-use developments across Victoria.

With a diverse property portfolio and a team of over 180 employees, FMV prides itself on delivering exceptional service, building strong client relationships and maintaining high operational standards.

We are seeking an experienced and motivated Senior Operations Manager to lead our Operations team and play a key role in the continued success and growth of the business.

This is an exciting opportunity for an experienced professional in facilities, building or property management who is ready to take the next step in their career. The successful candidate will have strong leadership skills, a hands-on approach and a passion for developing teams, building client relationships and driving operational excellence.

About the Role

Reporting directly to the Associate Director, the Senior Operations Manager will oversee FMV's day-to-day operations, leading and supporting a team of Operations Managers and working closely with the Head Office team to ensure consistent service delivery, maintain high operational standards, strengthen client relationships, ensure contractual compliance and foster a positive and collaborative workplace culture across our building portfolio.

This is a senior leadership position suited to a hands-on, proactive professional who can effectively manage people, build strong client relationships, drive operational improvements and contribute to the continued growth of FMV.

Key Responsibilities

Operational Leadership

• Work with the Associate Director to lead, mentor and manage the Operations Managers and their teams.

• Oversee daily operations across FMV's building portfolio, ensuring consistent service delivery.

• Implement and maintain company policies, procedures and operational standards.

• Monitor contractual obligations, compliance requirements and service performance.

• Conduct regular Operations team meetings and provide operational reporting to the Directors.

• Identify opportunities to improve efficiency, productivity and overall business performance.

People & Team Management

• Provide guidance and support to Operations Managers, Building Managers and their teams.

• Oversee recruitment, staff performance, training and professional development.

• Ensure appropriate staffing levels, leave coverage and workforce planning.

• Promote a positive, professional and accountable workplace culture.

• Work collaboratively with Head Office on HR, payroll, rostering and company procedures.

Client & Stakeholder Relationships

• Build and maintain strong relationships with Owners Corporation Committees, Owners Corporation Managers and key stakeholders.

• Ensure client expectations and contractual obligations are consistently met.

• Support Operations Managers in resolving complex building and resident matters.

• Attend client and Owners Corporation meetings as required.

• Assist with contract renewals, client retention and business development opportunities.

Building Operations & Compliance

• Oversee building maintenance, essential safety measures, contractor performance and operational compliance.

• Ensure appropriate risk management, emergency management and workplace health and safety procedures are implemented.

• Monitor building audits, inspections and corrective actions.

• Support Operations Managers in managing maintenance programs, building projects and service contracts.

Financial & Commercial Management

• Identify opportunities for operational efficiencies and additional revenue.

• Monitor staffing costs, contractor expenditure and contract performance.

• Support contract renewals and the mobilisation of new properties.

About You

We are looking for an experienced leader with a strong background in facilities management, property operations or a related industry.

The ideal candidate will demonstrate:

• Proven experience in a senior operations or facilities management leadership role.

• Strong leadership skills with experience managing multiple teams and managers.

• Experience overseeing a portfolio of residential or commercial properties.

• Sound knowledge of building operations, maintenance, compliance and workplace health and safety.

• Strong commercial awareness and financial management capabilities.

• Excellent communication, negotiation and stakeholder management skills.

• Experience working with Owners Corporations and Owners Corporation Managers (highly regarded).

• A proactive, practical and solutions-focused approach.

• The ability to manage competing priorities and make sound decisions in a fast-paced environment.

What We Offer

• Competitive salary of $150,000 per annum + superannuation.

• A senior leadership opportunity within an established and growing Victorian business.

• Direct involvement in operational and strategic business decisions.

• A diverse portfolio of high-profile residential and commercial properties.

• A supportive and experienced leadership team.

• The opportunity to influence operational improvements and contribute to the continued growth of FMV.