Senior Onsite IT Engineer: Cloud, Network & Projects

All IT Services; Orange City Council; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Company culture

Learning & development

Car allowance

Zusammenfassung

All IT Services in Orange/Bathurst region is seeking a Level 3 Senior Service Engineer to lead complex on-site projects and act as escalation point for L1/L2 engineers. The role focuses on cloud, desktop, server and network environments with a strong customer-service ethos.

You will mentor junior engineers, drive migrations and upgrades, and ensure security procedures and SOPs are followed across client engagements in the NSW region.

Qualifikationen

• Experience as Level 3 or senior role in an MSP.
• Proven Microsoft 365 & Azure expertise.
• Strong server, virtualization and networking skills.
• Experience delivering migrations, upgrades and projects.
• Good communication and mentoring abilities.
• Driver’s license with own car and toll reimbursement.

Aufgaben

• Take ownership of complex, high-priority issues, especially onsite.
• Delight clients with a friendly, quick, and helpful experience.
• Provide advanced on-site troubleshooting, implementations and project delivery.
• Follow SOPs and security procedures; monitor security issues.
• Perform root cause analysis and preventative measures.
• Plan and execute complex IT projects for upgrades and migrations.
• Maintain documentation and contribute to technical standards.
• Act as escalation point for Level 1 & 2 engineers.
• Mentor, train and support Level 1 & 2 engineers.

Kenntnisse

Microsoft 365 & Azure

Server & Virtualisation

Networking (firewalls, switching, VoIP

Migrations & Upgrades

Project Delivery

Communication

Mentoring

Driver’s license

Tools

Halo PSA

Kaseya IT Glue

Ubiquiti

NinjaOne RMM

Jobbeschreibung

All IT Services in Orange/Bathurst region is seeking a Level 3 Senior Service Engineer to lead complex on-site projects and act as escalation point for L1/L2 engineers. The role focuses on cloud, desktop, server and network environments with a strong customer-service ethos.

You will mentor junior engineers, drive migrations and upgrades, and ensure security procedures and SOPs are followed across client engagements in the NSW region.