Senior Officer, Academic Services – Student Lifecycle Lead

La Trobe University; Melbourne; On-site; AUD 76,000 - 92,000; Full time

Job summary

La Trobe University, Melbourne, is seeking an Expression of Interest for a Senior Officer, Academic Services. The role supports coordination of student lifecycle functions and workflows, ensuring consistent customer service delivery and adherence to transactional procedures across the university.

The successful candidate will bring proven experience, policy interpretation skills, and the ability to work independently within established guidelines while contributing to a collaborative team.

Qualifications

• Experience and breadth of relevant experience.
• Ability to understand and apply policies, procedures, or systems.
• Ability to organise work effectively and deliver outputs timely.
• Ability to work independently within established procedures and contribute to a team.
• Proficiency with standard office software including word processing, spreadsheets, databases, and email.

Responsibilities

• Coordinate student lifecycle functions and workflows within Academic Services.
• Ensure consistent customer service delivery and adherence to transactional procedures across the university.

Skills

Policy interpretation

Work organisation

Independent work

Computer literacy

Customer service

Tools

Word processing

Spreadsheets

Databases

Email

Job description

La Trobe University, Melbourne, is seeking an Expression of Interest for a Senior Officer, Academic Services. The role supports coordination of student lifecycle functions and workflows, ensuring consistent customer service delivery and adherence to transactional procedures across the university.

The successful candidate will bring proven experience, policy interpretation skills, and the ability to work independently within established guidelines while contributing to a collaborative team.