Expression Of Interest - Senior Officer, Academic Services

La Trobe University; Melbourne; Sur place; AUD 76 000 - 92 000; Plein temps

Résumé du poste

La Trobe University, Melbourne, is seeking an Expression of Interest for a Senior Officer, Academic Services. The role supports coordination of student lifecycle functions and workflows, ensuring consistent customer service delivery and adherence to transactional procedures across the university.

The successful candidate will bring proven experience, policy interpretation skills, and the ability to work independently within established guidelines while contributing to a collaborative team.

Qualifications

• Experience and breadth of relevant experience.
• Ability to understand and apply policies, procedures, or systems.
• Ability to organise work effectively and deliver outputs timely.
• Ability to work independently within established procedures and contribute to a team.
• Proficiency with standard office software including word processing, spreadsheets, databases, and email.

Responsabilités

• Coordinate student lifecycle functions and workflows within Academic Services.
• Ensure consistent customer service delivery and adherence to transactional procedures across the university.

Connaissances

Policy interpretation

Work organisation

Independent work

Computer literacy

Customer service

Outils

Word processing

Spreadsheets

Databases

Email

Description du poste

Expression of Interest - Senior Officer, Academic Services

• Australia, Vic
• Oct 30, 2026

About La Trobe University

La Trobe University La Trobe University (LTU) is an emerging educational institution and is known for its passion in giving excellent education by enriching the minds of the students and improving their natural talent and skills. They...

• Classification: HEO5 - Base salary from $84,084 + 17% superannuation

About the position

Reporting to the Senior Officer, Academic Services this position will contribute to the coordination of student lifecycle functions and workflows related to the broader Academic Services team. The incumbent will be responsible for working closely with peers and teams across the university to ensure a consistent approach to customer service delivery and consistent application of transactional activities and associated procedures.

Skills and Experience

To be considered for this position, you will have:

• Demonstrated depth or breadth of expertise developed through extensive relevant experience and application.
• Demonstrated ability to gain a conceptual understanding of relevant policies, procedures or systems and interpretation in the application of policy and/or precedent.
• Demonstrated capacity to organise work effectively and efficiently and deliver outputs in a timely manner.
• Demonstrated ability to work independently, follow established procedures with limited supervision and contribute positively to an effective team.
• High level proficiency in computer software packages including word processing, spreadsheets, databases, electronic mail, and the use of the internet as a research tool.

Please refer to the Position Description for other duties, skills and experience required for this position.

By 11:55pm on Thursday 5 th November 2026

Position Enquiries:

Kelly Roberts, Senior Coordinator Academic Services

Only candidates with Full Working Rights in Australia may apply for this position.

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Our People

At La Trobe, our people are the foundation of our success, with every role contributing to the delivery of our Strategic Plan 2025-2030 through meaningful work that makes a difference. How we work is as important as what we achieve, with our culture shaping the impact we create through everyday actions, collaboration, and shared accountability.

Our sector-leading Leadership Academy develops leadership that is people first, purpose driven, intentional and embraces technology. By building the capability and confidence of all leaders, we create the conditions for individuals and teams to thrive, perform at their best and achieve shared success. Together, we foster an inclusive, respectful, and high-performing culture where excellence is recognised and celebrated.

Our commitment to diversity and inclusion

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

Our commitment to safety

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.

National Code on Gender Based Violence in Higher Education

La Trobe University is committed to upholding the National Code to Prevent and Respond to Gender-Based Violence (GBV Code). This aligns with our mission to create safe and respectful communities. Candidates will be asked during the recruitment process to declare whether they have ever been investigated for, or found to have engaged in, gender-based violence in previous employment and/or in legal proceedings and provide relevant information to assist in determining suitability. Gender-based violence means any form of physical or non-physical violence, harassment, abuse or threats based on gender, that results in, or is likely to result in harm, coercion, control, fear or deprivation liberty or autonomy.