Senior Night Guest Service Agent

Oaks Hotels & Resorts NT Pty Ltd; Darwin; On-site; AUD 53,000 - 71,000; Full time

Benefits offered by this job

Career growth program

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance

Generous leave

Wellness support

Job summary

Oaks Darwin Elan Hotel is seeking a casual Senior Night Guest Service Agent to deliver warm, professional service at the front desk. You will handle check-ins/outs, guest inquiries, and reservations using Opera Cloud while offering personalised local recommendations.

Ideal candidates bring senior front office experience, strong communication, and the ability to mentor junior staff, with a flexible weekend and shift schedule to meet hotel needs.

Qualifications

• Senior-level front office experience delivering guest service
• Strong communication across channels and teams
• Experience mentoring junior staff and upholding service standards
• Exceptional personal presentation aligned with brand values

Responsibilities

• Provide a warm check-in/check-out experience with guests
• Manage reservations and guest requests using Opera Cloud
• Offer personalised recommendations and local insights to guests
• Maintain clear communication with guests, colleagues and stakeholders
• Assist and mentor junior team members to uphold service standards

Skills

Front office experience

Customer service

Communication skills

Mentoring

Professional presentation

Problem-solving

Tools

Opera Cloud

Job description

OverviewMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Oaks Darwin Elan Hotel are looking for a casual Senior Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.Key Responsibilities Include:Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.Hourly Rates (excluding superannuation):Monday - Friday: $38.61 per hour + penaltiesSaturday: $44.18 per hour + penaltiesSunday: $51.54 per hour + penaltiesQualificationsTo be successful in this role, you will require the following:Proven senior-level experience in front office or customer-facing roles, delivering exceptional guest service, independently managing complex situations, and leading by exampleStrong proficiency in property management systems, with Opera Cloud experience highly regarded.Exceptional communication skills, with the ability to articulate information clearly and professionally across all mediums.A proactive and confident approach to resolving guest issues, consistently exceeding expectations through sound judgement and effective problem-solving.Experience in mentoring or guiding junior team members, leading by example to uphold service standards and operational excellence.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirementsAdditional InformationAt Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:What We Offer:Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Not the right fit? Set up email alerts as new job postings become available that meet your interest!