Senior Night Guest Service Agent

Oaks Hotels & Resorts NT Pty Ltd; Australia; On-site; AUD 53,000 - 71,000; Part time

Benefits offered by this job

Career Growth

Hotel employee discounts

Global perks

Job summary

Oaks Darwin Elan Hotel is seeking a casual Senior Night Guest Service Agent to deliver warm, professional front desk service. You will manage check-ins/outs, handle guest inquiries, and provide local recommendations to ensure memorable stays. Experience with Opera Cloud is highly regarded, and flexibility for weekends and shifts is essential.

Join Minor Hotels’ Oaks brand in Darwin to contribute to a guest-centric, energetic team. Competitive hourly rates apply, with penalties on weekends.

Qualifications

• Senior-level experience in front desk or guest-facing roles.
• Proficient with Opera Cloud or similar PMS.
• Excellent communication across in-person, phone, and email.
• Ability to mentor junior team members and uphold service standards.

Responsibilities

• Greet guests with warmth and manage check-ins/check-outs.
• Communicate clearly with guests, colleagues, and stakeholders across channels.
• Process reservations and handle special requests using the PMS.
• Serve as primary contact for guests and provide personalised recommendations.

Skills

Front desk leadership

Opera Cloud experience

Excellent communication

Guest issue resolution

Mentoring juniors

Weekend/holiday availability

Tools

Opera Cloud

Job description

Overview Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Oaks Darwin Elan Hotel are looking for a casual Senior Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you. From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check‑ins and check‑outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly Rates (excluding superannuation):

• Monday - Friday: $38.61 per hour + penalties
• Saturday: $44.18 per hour + penalties
• Sunday: $51.54 per hour + penalties

Qualifications

• Proven senior-level experience in front office or customer-facing roles, delivering exceptional guest service, independently managing complex situations, and leading by example
• Strong proficiency in property management systems, with Opera Cloud experience highly regarded.
• Exceptional communication skills, with the ability to articulate information clearly and professionally across all mediums.
• A proactive and confident approach to resolving guest issues, consistently exceeding expectations through sound judgement and effective problem-solving.
• Experience in mentoring or guiding junior team members, leading by example to uphold service standards and operational excellence.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements

Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.