Guest Service Agent

Oaks Hotels, Resorts & Suites; Darwin; Vor Ort; AUD 48.000 - 67.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Friends & family discounts

Health insurance

Zusammenfassung

Oaks Darwin Elan Hotel is seeking a casual Guest Service Agent who will welcome guests, guide them through their stay, and provide local insights. You will handle check-ins/check-outs, respond to inquiries, and ensure a memorable guest experience with friendly, efficient service.

Rotating shifts across seven days, with hours from early morning to late evening. Prior hospitality or customer-facing experience is preferred, and you must be able to work weekends and public holidays to meet

Qualifikationen

• Demonstrated background in delivering high-quality service within a hotel or customer-facing environment.
• Ability to articulate information clearly across mediums with professional correspondence.
• Demonstrates a proactive, positive approach to guest needs and problem solving.
• Passionate about creating positive guest experiences with attentive service.

Aufgaben

• Provide a warm, friendly reception and smooth check-in for guests.
• Maintain clear communication with guests, colleagues and stakeholders via in-person, phone and email.
• Process guest reservations, updates and special requests using property management systems.
• Act as primary point of contact, offering prompt assistance and personalised recommendations.

Kenntnisse

Customer service

Communication

Guest relations

Professional presentation

Jobbeschreibung

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Oaks Darwin Elan Hotel

are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject To Change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding Superannuation)

Monday - Friday: $34.96 per hour
Saturday: $41.96 per hour
Sunday: $48.95 per hour

Qualifications

To be successful in this role, you will require the following:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.