Senior Night Guest Service Agent

Oaks Hotels & Resorts Nt Pty; Darwin; On-site; AUD 53,000 - 71,000; Part time

Benefits offered by this job

50% off Minor Hotels stays

20% off for friends and family

Global hotel discounts

Wellness and holiday leave benefits

Job summary

Oaks Darwin Elan Hotel is seeking a casual Senior Night Guest Service Agent who is passionate about hospitality and delivering memorable experiences. You will warmly welcome guests, guide them through their stay, and ensure smooth night operations.

The role requires strong front office skills, exceptional guest service, and the ability to work weekends and varied shifts in a dynamic hotel environment. Opera Cloud knowledge is a plus for effective PMS use.

Qualifications

• Proven senior-level experience in front office or customer-facing roles.
• Strong proficiency in front desk systems; Opera Cloud experience is a plus.
• Excellent communication across channels including in-person, phone, and email.
• Proactive in resolving guest issues and providing personalised recommendations.
• Willing to mentor or guide junior team members and uphold service standards.

Responsibilities

• Provide a warm and friendly reception to guests on arrival and manage checks-in/out.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Oversee accurate processing of reservations, updates, and special requests in the PMS.
• Act as the main point of contact for guests throughout their stay, offering timely assistance.

Skills

Front office experience

Customer service

Communication

Shift flexibility

Mentoring

Tools

Opera Cloud

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Oaks Darwin Elan Hotel

are looking for a casual Senior Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly Rates (excluding superannuation):
Monday - Friday: $38.61 per hour + penalties
Saturday: $44.18 per hour + penalties
Sunday: $51.54 per hour + penalties

Qualifications

• Proven senior-level experience in front office or customer-facing roles, delivering exceptional guest service, independently managing complex situations, and leading by example
• Strong proficiency in property management systems, with Opera Cloud experience highly regarded.
• Exceptional communication skills, with the ability to articulate information clearly and professionally across all mediums.
• A proactive and confident approach to resolving guest issues, consistently exceeding expectations through sound judgement and effective problem-solving.
• Experience in mentoring or guiding junior team members, leading by example to uphold service standards and operational excellence.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.