Senior Network Engineer – Sensitive Services (Hybrid)

Singtel Group; Ryde; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration

Optus product discounts

Flexible work arrangement

On-site campus facilities

Job summary

Optus is seeking a Senior Network Engineer – Sensitive Customer to provide Level 1 operational coverage and incident management. You’ll own fault restoration and tickets end-to-end, ensuring customer service levels are met.

You’ll collaborate with internal teams, field services, regulatory bodies, and third parties, coordinating stakeholders to continuously improve service outcomes and meet KPI targets.

Qualifications

• Strong experience with voice and Linux in telecoms or network environments.
• Ability to analyse end-to-end call flows across multiple domains.
• Experience in network operations and service environments.
• Proven leadership in mentoring and process improvements.
• ITIL v4 certification or plan to achieve it.

Responsibilities

• Monitor, localise, correct and verify incidents affecting sensitive services.
• Ensure SLA/KPI compliance and support performance reporting.
• Act as first escalation point within Level 1, coordinating teams and vendors.
• Liaise with Government and Emergency Services on lawful information requests.
• Participate in 24x7 shift roster and on-site duties at Sydney Campus.

Skills

Voice

Red Hat Linux

Log analysis

Incident management

ITIL v4

Job description

Optus is seeking a Senior Network Engineer – Sensitive Customer to provide Level 1 operational coverage and incident management. You’ll own fault restoration and tickets end-to-end, ensuring customer service levels are met.

You’ll collaborate with internal teams, field services, regulatory bodies, and third parties, coordinating stakeholders to continuously improve service outcomes and meet KPI targets.