Senior Network Engineer — Managed Services Lead

Data#3; Western Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Data#3 Managed Services is expanding and seeks a Senior Network Engineer to lead technical guidance for customers and drive strategic improvements across complex networks. You will contribute to incident resolution, network modernization, and rigorous documentation within Data#3's delivery framework.

Ideal candidates bring extensive Cisco switching/WAN experience, security, wireless, and IT/OT networking expertise, with a focus on cost efficiency and performance.

Qualifications

• Extensive experience delivering enterprise network projects.

Responsibilities

• Act as a senior technical advisor for customers, providing strategic guidance and solution recommendations across complex network environments.
• Identify opportunities for service improvement, automation, standardisation, and technology modernisation.
• Lead the technical investigation and resolution of complex incidents, problems, and major outages.
• Provide customers with value solutions, to meet their needs, within Data#3's delivery capability.
• Produce, manage and adhere to documentation e.g. site schematics, change control documents.
• Analyse customer environments and make proactive recommendations to improve efficiency, performance and/or reduce costs.
• Operate customer environments within the ITIL quality framework including Change, Incident, Problem and Capacity management.
• Resolve customer incidents, problems and requests to required service level targets.
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending appropriate technology solutions where no precedent solution is available.
• Manage time in a manner to ensure all tasks are completed within agreed SLA and time frames.
• Perform datacentre visits for troubleshooting failures, perform upgrades, and fulfil business requirements.

Skills

Cisco switching/Nexus

ISE Authentication

Routing & WAN

Wireless Networking

IT/OT Networking

Tools

Cisco IOS/DNS

Meraki Wireless

BGP/OSPF

IPsec VPN

VLAN/STP/HA

Job description

Data#3 Managed Services is expanding and seeks a Senior Network Engineer to lead technical guidance for customers and drive strategic improvements across complex networks. You will contribute to incident resolution, network modernization, and rigorous documentation within Data#3's delivery framework.

Ideal candidates bring extensive Cisco switching/WAN experience, security, wireless, and IT/OT networking expertise, with a focus on cost efficiency and performance.