Senior Multi‑Site Operations Leader | P&L + Coaching

El Jannah; Sydney; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Vehicle benefits

Job summary

El Jannah, a growing NSW-based QSR network, seeks a senior Corporate Business Manager to lead a portfolio of corporate restaurants. You will partner with the Regional Manager to drive profitability, coach Restaurant Managers, and oversee openings from recruitment to handover.

You’ll analyse P&L data, enhance operational KPIs, manage labour costs and COGS, and ensure brand standards and guest experience across sites. A hands-on leader who thrives in fast-paced restaurants will excel.

Qualifications

• 5+ years in progressive leadership role within QSR, hospitality, or retail.
• Experience reviewing P&L data to drive performance.
• Experience leading multi-site teams and new store openings.
• Franchising or corporate restaurant network experience strongly preferred.
• Natural coach who develops people with clarity and consistency.
• Strong understanding of operational KPIs including labour, COGS, compliance, and guest experience.
• Excellent communicator who builds trusted relationships across levels.
• Commercially minded, outcome-focused, and capable of accountability.
• Energetic about being in restaurants, not behind a desk.
• Valid driver's licence and willingness to travel regularly.
• Bachelor of Business or Diploma preferred, though not essential depending on experience.
• Certificate IV in Training and Assessment desirable but not essential.

Responsibilities

• Coaching and developing Restaurant Managers to build capability, confidence, and commercial acumen
• Monitoring and analysing restaurant P&Ls on a weekly and monthly basis to identify opportunities and drive profitability
• Supporting Restaurant Managers to control labour costs, improve COGS, and meet performance targets
• Conducting regular restaurant visits, audits, and creating actionable improvement plans
• Ensuring brand standards, food safety, WHS, and operational compliance across all sites
• Driving a guest-first culture across your portfolio, embedding the EJ Way in everything your teams do
• Leading new restaurant opening coordination including recruitment, onboarding, training, and handover
• Identifying future leaders across the network and connecting them to El Jannah's career development programs
• Collaborating with L&D, HR, Marketing, and Procurement to deliver seamless support across your restaurants
• Contributing to reporting and analysis that informs operational decisions across the broader Operations team

Skills

Leadership

P&L analysis

Multi-site leadership

Franchise experience

Coaching & development

KPIs management

Communication

Commercial acumen

Willing to travel

Education

Bachelor of Business or Diploma

Certificate IV in Training & Assessment desirable

Job description

El Jannah, a growing NSW-based QSR network, seeks a senior Corporate Business Manager to lead a portfolio of corporate restaurants. You will partner with the Regional Manager to drive profitability, coach Restaurant Managers, and oversee openings from recruitment to handover.

You’ll analyse P&L data, enhance operational KPIs, manage labour costs and COGS, and ensure brand standards and guest experience across sites. A hands-on leader who thrives in fast-paced restaurants will excel.