Senior MSP Systems & Network Engineer – Escalations & Onsite

Leapfrog Market

Melbourne

On-site

AUD 120,000 - 180,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Leapfrog Market, based in Melbourne, seeks a Senior Systems & Network Engineer to join the Cranbourne West office. You will be the senior escalation point for complex IT issues, guiding Level 1/2 engineers and owning resolutions across diverse client environments, including hosting, networking and security services.

You’ll mentor teammates, contribute to technical planning and drive improvements in service delivery, security and documentation.

Qualifications

Minimum 5 years hands-on IT experience, preferably in an MSP or multi-client environment.
Strong networking knowledge including TCP/IP, VLANs, routing, switching, firewalls, DNS, DHCP and VPNs.
Practical experience configuring and troubleshooting business-grade networking equipment (Ubiquiti UniFi).
Hands-on experience administering Linux-based web hosting environments (WHM/cPanel).
Ability to troubleshoot hosting services, DNS, SSL, email delivery and server performance.

Responsibilities

Act as a senior technical escalation point for Level 1 and Level 2 engineers.
Provide technical guidance, troubleshooting assistance and mentoring.
Independently investigate and resolve complex infrastructure, network, server and hosting issues.
Take ownership of escalated technical incidents through to resolution.
Work across client environments providing remote support and onsite installations.
Manage and document network configurations, hosting environments and backups.