Senior Medical Receptionist

Stride Mental Health; Townsville City; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Salary packaging

Meals allowance

Leave loading

Wellbeing leave

Additional leave days

Parental leave

Career development

Supportive team

Job summary

Stride Mental Health is seeking a proactive Medical Reception/Administrative Assistant based in Townsville, QLD. You will be the central point of contact for young people, clinical and headspace staff, handling calls, bookings and general admin with a focus on timely, compassionate service.

Key duties include appointment scheduling, filing, invoicing support, and helping with building security and maintenance coordination.

Qualifications

• Ideally a Cert III in Medical Administration or similar qualification.
• Excellent administration, time management and organisational skills with attention to detail.
• Knowledge of the health/not-for-profit sector with an ability to liaise with people from diverse backgrounds.
• Proven record in working closely with and being a successful member of a multidisciplinary team.
• Demonstrated communication, interpersonal, problem solving and organisational skills.
• Well-developed customer service skills.
• Ability to think and act calmly and deal sensitively with distressed people.
• Proficient Microsoft Office skills.
• Understanding of duty of care, rights to privacy and confidentiality.
• Must have good availability.
• Must be eligible to apply/currently hold a Blue Card.
• Must hold/be willing to apply for NDIS worker screening clearance.
• A current unencumbered driver's license.

Responsibilities

• Acts as the central point of communication and provides a high level of secretarial and reception services to young people, clinical and management headspace staff.
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff.
• Appointment scheduling and maintenance of clients.
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving.
• Assist in the opening, closing and securing of the building at the beginning and end of the day.
• Typing of letters for members of the clinical team.
• Assists with invoice payments and reconciliations.
• Coordinates building maintenance activities by liaising with contracted providers.
• Provides reception support during our late clinic evening every third Wednesday until 7pm (with a later start that day).

Skills

Administration skills

Time management

Organisational skills

Communication skills

Customer service

MS Office proficiency

Interpersonal skills

Calm under pressure

Team collaboration

Attention to detail

Education

Certificate III in Medical Administration or similar

Tools

Microsoft Office

Job description

About Us

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

Our Services

The Townsville Youth Hub comprises of two support services led by Stride mental Health Ltd:

• headspace Townsville supports young people aged 12 - 25 who need help with mental health, physical health, alcohol and other drugs and/or work and study support.
• Vibrant Futures is a family support services assisting young people up to the age of 18 by providing non-clinical psychosocial supports.

On Offer

• Based in Townsville, QLD
• Permanent full-time opportunity
• Paying on HPSS SSE Award Level 9.1 - 9.3 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role Overview

• Acts as the central point of communication and provides a high level of secretarial and reception services to young people, clinical and management headspace staff.
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff.
• Appointment scheduling and maintenance of clients.
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving.
• Assist in the opening, closing and securing of the building at the beginning and end of the day.
• Typing of letters for members of the clinical team.
• Assists with invoice payments and reconciliations.
• Coordinates building maintenance activities by liaising with contracted providers.
• Provides reception support during our late clinic evening every third Wednesday until 7pm (with a later start that day)

Requirements

• Ideally a Cert III in Medical Administration or similar qualification
• Excellent administration, time management and organisational skills with attention to detail.
• Knowledge of the health /not-for-profit sector with an ability to liaise with people from diverse backgrounds
• Proven record in working closely with and being a successful member of a multidisciplinary team
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Well-developed customer service skills
• Ability to think and act calmly and deal sensitively with distressed people.
• Proficient Microsoft Office skills
• Understanding of duty of care, rights to privacy and confidentiality
• Must have good availability
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance
• A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Applications will be viewed and actioned upon receipt, with a final closing date for applications on Friday 20th November 2026.

For any queries, please [e-mail]