Receptionist | Casual | Gordon

Bupa Australia; Townsville City; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging options

Meals and entertainment allowance

Leave loading 17.5%

Wellbeing leave day

Additional leave days

Paid parental leave

Training and career development

Supportive team environment

Job summary

Stride mental Health Ltd, delivering headspace Townsville services in Townsville, QLD, is seeking a Medical Receptionist to join our front desk team. You will provide high‑level reception and secretarial support to young people and staff, manage calls, and schedule appointments in a welcoming, youth‑friendly environment.

The role requires strong organisational skills, attention to detail, and experience in medical administration. Cert III in Medical Administration or equivalent is preferred.

Qualifications

• Excellent administration, time management and organisational skills with attention to detail.
• Knowledge of the health /not-for-profit sector with an ability to liaise with people from diverse backgrounds.

Responsibilities

• Central point of communication providing reception and secretarial support to youth, clinical and management staff.
• Medical Reception duties including taking incoming calls and directing callers to staff.
• Appointment scheduling and maintenance of client records.
• General office duties including mail, typing, scanning, filing and archiving.
• Assist in opening, closing and securing the building.
• Typing letters for clinical team.
• Reception support during late clinic evenings every third Wednesday until 7pm.

Skills

Administration

Time management

Organisation

Communication

Education

Cert III in Medical Administration

Job description

Medical Receptionist | headspace Townsville

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

Our Services:

The Townsville Youth Hub comprises of two support services led by Stride mental Health Ltd:

• headspace Townsville supports young people aged 12 - 25 who need help with mental health, physical health, alcohol and other drugs and/or work and study support.
• Vibrant Futures is a family support services assisting young people up to the age of 18 by providing non-clinical psychosocial supports.

On offer:

• Based in Townsville, QLD
• Paying on HPSS SSE Award Level 8.1 – 8.3 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12‑month period (pro rata entitlement if part‑time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Acts as the central point of communication and provides a high level of secretarial and reception services to young people, clinical and management headspace staff.
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the opening, closing and securing of the building at the beginning and end of the day.
• Typing of letters for members of the clinical team
• Provides reception support during our late clinic evening every third Wednesday until 7pm (with a later start that day)

Requirements:

• Ideally a Cert III in Medical Administration or similar qualification
• Excellent administration, time management and organisational skills with attention to detail.
• Knowledge of the health /not‑for‑profit sector with an ability to liaise with people from diverse backgrounds
• Proven record in