Clinical Services Manager

Stride; Queensland; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging options

Meals and entertainment allowance

Leave loading 17.5%

Stride Rewards

Wellbeing leave day

Purchase up to 5 additional leave days

Paid parental leave

Job summary

Stride headspace SE QLD is seeking a Clinical Service Manager to lead the Woolloongabba, Ipswich and Nundah centres. You will provide high-level clinical oversight and ensure safe, high-quality service delivery for young people and families.

You will lead a multi-disciplinary team delivering integrated primary care and mental health support, develop clinical systems, and drive continuous quality improvement within a governance framework.

Qualifications

• Minimum of 5 years' experience managing a mental health service.
• Experience in a recovery-based model.
• Ability to lead a multi-disciplinary service delivery team and coordinate care for complex needs.
• Excellent communication, interpersonal and negotiation skills.
• Must have or be willing to obtain Blue card and NDIS worker screening; current drivers license.

Responsibilities

• Provide high-level clinical oversight and ensure safety, effective and high-quality service delivery for young people and their families.
• Lead and develop a multi-disciplinary team to provide integrated primary care and mental health support.
• Oversee the development and implementation of clinical systems.
• Ensure the Headspace team operates within a framework of continuous quality improvement and risk management.
• Facilitate and convene meetings for Clinical Leadership and Governance and associated subcommittees.
• Lead clinical governance including oversight of systems, quality, HR, and reporting; support Collaboration with Operations and Regional Manager.
• Collaborate with external stakeholders to enhance service integration and strategic outcomes.
• Provide clinical leadership in complex case review, risk assessment, incidents, audits, and best practice frameworks.

Skills

Mental health service management

Multi-disciplinary leadership

Recovery-based model

Stakeholder engagement

Communication skills

Time management

Blue card eligible

NDIS screening clearance

Driver's license

Job description

About us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

About our service:

headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs and/or work and study support.

On Offer:

• Based across the Woolloongabba, Ipswich and Nundah sites
• Full-time, permanent opportunity
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

The Clinical Service Manager will have a pivotal role in the overall leadership and management of the headspace Woolloongabba, Ipswich and Nundah in accordance with operational guidelines, including:

• Providing high-level clinical oversight and ensuring safety, effective and high-quality service delivery for young people and their families.
• Leading and developing a multi-disciplinary team to provide integrated primary care and mental health support for all accessing headspace.
• Overseeing and contributing to the development and implementation of clinical systems.
• Ensuring the Headspace team operates within a framework of continuous quality improvement and risk management.
• Facilitating and convening meetings for Clinical Leadership and Governance and associated subcommittees.
• Leading the clinical governance of Stride headspace SE QLD Primary Centres, inclusive of oversight of clinical systems, clinical quality and risk management, human resource management, and compliance with Stride and headspace clinical reporting requirements. Contributing to quality service delivery and improved clinical outcomes for young people by supporting Clinical Leadership group, and working collaboratively with the Operations Managers, Clinical Services Managers and Regional Manager.
• Collaborating with external stakeholders such as headspace National, local Primary Health Care Networks, Hospital and Health Services and other community and health partners to enhance service integration and strategic outcomes.
• Providing clinical leadership in areas such as complex case review, risk assessment, incident management, clinical audits, and best practice frameworks. Ensuring service delivery is inclusive, evidence-based, and aligned with the four core headspace streams: mental health, AOD (alcohol and other drugs), physical/sexual health, and vocational support.
• Supporting workforce development, supervision, and performance management in collaboration with People & Culture and Operations teams.

This role is essential to achieving improved clinical outcomes, greater access to care, and safer service delivery through a structured clinical governance framework and a culture of continuous evaluation and innovation.

Requirements:

• Minimum of 5 years' experience managing a mental health service
• Demonstrated experience working within a recovery-based model
• Demonstrated expertise in the management of a multi-disciplinary service delivery team, with the ability to lead the coordination of care for people with complex needs including consultation and engagement with a wide range of professionals/stakeholders.
• Highly developed communication, interpersonal and negotiation skills including the ability to work and communicate effectively with clients, their families, community agencies and other professionals.
• Ability to meet deadlines in a high demand work environment and to exercise judgment and initiative.
• Excellent organisational and time management skills.
• Must be eligible to apply/currently hold a Blue card
• Must hold/be willing to apply for NDIS worker screening clearance
• Current Drivers License

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental healthrecovery,Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

For any queries please email [e-mail].