Residential Service Leader

Stride; Cairns Regional; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Base salary plus super

Salary packaging options

Meals & entertainment allowance

Leave loading 17.5%

Wellbeing day per year

Ability to purchase up to 5 extraleave

Paid parental leave

Training and career development

Job summary

Stride is seeking a Part-time Service Leader in Cairns to mentor a dedicated team of residential youth workers and ensure high-quality day-to-day operations. You will work closely with the Service Manager, coordinating care delivery and supporting staff development.

The role involves on-call duties, weekend/shift work when required, and a focus on professional development within a supportive team environment.

Qualifications

• Degree or Diploma in a relevant discipline.
• Experience leading a team or mentoring staff.
• Eligible for Blue Card and NDIS worker screening clearance.

Responsibilities

• Lead a team of Residential Support Workers and ensure day-to-day delivery of quality care.
• Collaborate with the Service Manager to provide leadership and mentoring sessions.
• Oversee client care provision and coordinate care plans for residents.

Skills

Leadership

Stakeholder engagement

Mentoring

Coaching

Communication

MS Office

Education

Bachelor's or Diploma in related field

Tools

Microsoft Office

Job description

About us:

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride.

On offer:

• Based in Cairns


• Permanent Part Time - 3 days (22.8 hours) per week


• Excellent Base salary plus super


• Salary Packaging options (up to $15,899 tax free!)


• Meals and entertainment allowance of up to $2,650!


• Leave loading at 17.5%


• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)


• One paid wellbeing leave day per year


• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)


• Paid parental leave support


• Supportive team environment


• Excellent training and career development

Role overview:

This is a rewarding leadership opportunity for the right applicant. You will mentor a dedicated team of residential youth workers, ensure high-quality day-to-day operations, and collaborate and work closely with the Service Manager.

Bayview Residential Service is a 24 hour residential program for young people.

• The Service Leader works in close partnership with the Service Manager to provide leadership, practice development and mentoring sessions to a team of support workers.


• The focus of this role is on the day to day delivery of excellence in quality care provision


• Facilitate and monitor the integration and coordination of care of young people.


• Operational management of a team of Residential Support Workers including disciplinary measures and grievance, recruitment and selection, personal career development, statutory and mandatory training, and delegating as appropriate


• Provide high-level service input and advice to Stride staff and other stakeholders, ensuring high standards of client care at all times


• Monitors and reviews the systems and processes used in Client Services. The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons with a mental illness.


• This role involves an on call component. May also include weekend and shift work when required.

Requirements:

• Ideally a completed degree but will also accept a Diploma qualification or Certificate IV in a relevant discipline


• Ideally a minimum of 1 years’ experience leading a team or a Senior Support Worker that has demonstrated experience mentoring and coaching other support workers


• Ability to consult and engage with a wide range of stakeholders


• Experience in working within a residential recovery and resilience based model


• Experience and skills in working with people experiencing mental illness


• Demonstrated capacity to relate to clients and other stakeholders with dignity and respect


• Ability to think and act calmly and deal sensitively with distressed people


• Commitment to professional development and willingness to participate in training as required


• Proficiency in use of computer and Microsoft office


• Must be eligible to apply/currently hold a Blue Card


• Must hold/be willing to apply for NDIS worker screening clearance


• You must hold a current drivers license and have access to a reliable motor vehicle.

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental healthrecovery,Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Any queries please email [e-mail]

Applications will be viewed and actioned upon receipt, with a final closing date of 05 November 2026.