Senior Manager, Strategic Communications & Engagement

Council Jobs; Greater Shepparton; Sur place; AUD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Professional development

Leadership opportunities

Résumé du poste

Greater Shepparton City Council is seeking an exceptional communications, marketing and customer experience leader to join our senior leadership team. Reporting to the Director Corporate Services, you will shape Council's voice and strengthen community confidence through strategic communications, engagement and service delivery.

This role leads a multidisciplinary team across communications, media relations, branding, digital channels and customer service, and advises the CEO and Councillors on

Qualifications

• Extensive leadership experience in communications, marketing, customer experience, engagement or public affairs.
• Demonstrated success leading multidisciplinary teams in a complex organisation.
• Strong strategic capability and experience delivering communication, branding and marketing initiatives that achieve measurable results.
• Outstanding stakeholder engagement and relationship management skills.
• Experience advising senior executives, boards, elected representatives or governing bodies.
• Well-developed political awareness and the ability to navigate sensitive and high-profile matters.
• A passion for customer experience, service excellence and continuous improvement.
• Tertiary qualifications in communications, marketing, public relations, business or related discipline.

Responsabilités

• Lead Council's communications, marketing, customer service and digital engagement functions.
• Drive contemporary communication and engagement strategies that strengthen community trust and participation.
• Champion customer experience and service excellence across the organisation.
• Provide expert strategic advice on media, reputation management, emerging issues and stakeholder engagement.
• Lead a high-performing team across communications, marketing, web and customer service disciplines.
• Build and promote the Greater Shepparton brand while supporting key Council services, projects and initiatives.
• Partner with senior leaders to deliver innovative, customer-focused and community-centred outcomes.

Connaissances

Leadership experience

Stakeholder engagement

Strategic capability

Branding & marketing

Customer experience

Political awareness

Formation

Tertiary qualifications in communications

Description du poste

Greater Shepparton City Council is seeking an exceptional communications, marketing and customer experience leader to join our senior leadership team. Reporting to the Director Corporate Services, you will shape Council's voice and strengthen community confidence through strategic communications, engagement and service delivery.

This role leads a multidisciplinary team across communications, media relations, branding, digital channels and customer service, and advises the CEO and Councillors on