Senior Manager - Quality, Compliance and People

Valmar Support Services; Tumut; On-site; AUD 180,000 - 240,000; Full time

Job summary

Valmar Support Services is seeking an experienced Senior Manager to oversee Quality, Compliance and People across Canberra and south east NSW. This role reports to the CEO and collaborates with operational leaders to strengthen excellence in quality systems, governance and continuous improvement.

Regular travel to Valmar locations is expected. The successful candidate will lead QA, drive accreditation, address compliance gaps, and develop policies while fostering a culture of safety and

Qualifications

• Extensive experience in aged care and/or disability support services.
• Demonstrated experience conducting audits and supporting corrective actions and continuous improvement.

Responsibilities

• Lead and monitor quality assurance, audit and accreditation processes across Valmar Support Services.
• Identify compliance gaps and implement corrective actions through education with operational teams.
• Monitor audit recommendations and support timely completion of improvement actions.
• Foster a culture of compliance, safety and excellence.
• Analyze incidents, complaints and quality indicators to identify risks and opportunities.
• Prepare reports for management and regulatory purposes.
• Support the development and implementation of policies and the Clinical Governance Framework.
• Lead best practice in incident reporting, risk management and compliance systems.
• Lead the organisation's people strategy, workforce governance and organisational development.

Skills

Quality governance

Audits

Compliance

People leadership

Data analysis

Risk management

Policy development

Tools

Quality management software

Job description

Senior Manager - Quality, Compliance and People

Senior Manager, Quality Compliance & People

• Become part of an esteemed regional Aged Care and Disability Support Services Provider
• Supportive, collaborative and caring team culture
• Ability to influence and lead excellence
• Relocation assistance available

Location: Canberra or Tumut

About Us:

Valmar Support Services is a Not-for-Profit Organisation who thrives to provide high quality support services to people with disabilities, aged care services, community transport, and supported employment. Our mission is to empower individuals and strengthen communities through the delivery of high-quality, person-centred support. With a dedicated and passionate team, we are committed to making a positive difference in the lives of our clients.

About the Role:

Valmar Support Services is seeking an experienced leader in Quality, Compliance and People to support the delivery of high-quality, safe and compliant aged care and disability support services across Canberra and south east NSW locations.

Reporting to the Chief Executive Officer, this role will work closely with operational leaders and team members to strengthen a culture of excellence across quality systems, compliance, clinical governance and continuous improvement. The position involves both strategic leadership and operations, with regular travel to Valmar locations.

In this role, you will:

• Lead and monitor quality assurance, audit and accreditation processes across Valmar Support Services.
• Identify compliance gaps and work collaboratively with operational teams to implement corrective actions through education.
• Monitor audit recommendations and support the timely completion of improvement actions.
• Build and foster a culture of compliance, safety and excellence.
• Analyse incidents, complaints and quality indicators to identify trends, risks and opportunities for improvement.
• Prepare reports for management and the Board, and for regulatory purposes.
• Support the ongoing development and implementation of policies, procedures and the Clinical Governance Framework.
• Lead best practice to ensure the maintenance of effective incident reporting, risk management and compliance systems.
• Lead the organisation's people strategy, workforce governance and organisational development.

About You:

To succeed in this position, you will bring:

• Extensive experience in aged care and/or disability support services and knowledge of the quality standards and the regulatory requirements.
• Demonstrated experience conducting audits and supporting corrective action and continuous improvement processes.
• Strong analytical, investigation and problem-solving capabilities.
• The ability to engage constructively with residents, families, employees, managers and external stakeholders.
• High attention to detail and a strong commitment to quality, accountability and safe care.
• Extensive experience using quality management systems and compliance software.
• The capacity and willingness to travel between Valmar hubs.

Further Information

If you would like further information on this position, please contact Kristine Condell, People & Culture Manager on 0438 343 *** or email ***************@valmar.com.au

Applications Close: Wednesday, 7 October 2026 at 5:00 pm