Investigations Review Consultant - Fraud

Hollard Insurance; North Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Hollard Insurance Company is seeking an Investigations Review Consultant – Fraud in North Sydney. The role focuses on managing motor and home claims requiring investigation for suspected fraud, balancing customer outcomes with risk controls within a hybrid Sydney-based setup.

The candidate should have demonstrated operational investigation experience in insurance, strong analytical and communication skills, and the ability to work with fraud intelligence analysts to deliver timely, high-quality

Qualifications

• Operational investigation experience in general insurance or financial products.
• Strong knowledge of claims processes and fraud typologies.
• Excellent written and verbal communication, negotiation and relations skills.
• Ability to interpret legislation and provide briefs of evidence.

Responsibilities

• Triage and manage retained motor, home and commercial claims with informed decisions.
• Conduct investigations using data analytics, interviews, or manage external investigators.
• Prepare briefs of evidence and attend court or tribunals as required.

Skills

Investigation experience

Analytical skills

Judgement

Written communication

Verbal communication

Negotiation

Relationship skills

Education

Degree in policing or related field

Fraud risk management or criminology/Law degree

Tools

Case management tools

Data analytics tools

Job description

Investigations Review Consultant - Fraud

Opportunity to work with one of Australia’s largest general insurers

Join a supportive and experienced Fraud and Investigations team

Flexible/Hybrid role open to applicants based in Sydney

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Exciting opportunity to join Hollard's Fraud & Investigations team as an Investigation Review Consultant, reporting to the Team Manager Investigations. In this role, you’ll manage motor and home claims that require investigation for suspected fraud or other high risk concerns, always keeping the customer at the heart of every decision.

You’ll coordinate and conduct investigations into suspected fraud, money laundering and other financial crimes, working closely with fraud intelligence analysts to deliver fast, high quality outcomes. This is a hands on role for someone with sharp judgement and strong investigation skills.

This is a hybrid role based in our North Sydney office.

Key Responsibilities

Triage and manage retained claims end to end across motor, home and commercial products, making informed, legally principled decisions

Conduct investigations using data analytics, open source intelligence and interviews, or manage external investigators with clear written instructions

Identify fraudulent behaviour, trends and networks, and prepare investigation reports with clear findings and recommendations

Write detailed customer letters that clearly explain decisions, including reasons for claim non-acceptance, and resolve complaints as a first point of contact

Prepare briefs of evidence for law enforcement, attend court or tribunals as required and support responses to AFCA

Ensure investigations comply with relevant legislation and codes, working with claims teams, underwriters, brokers and external agencies

About You

Demonstrated operational investigation experience, ideally in general insurance or financial products, with a degree in policing, fraud risk management, financial crimes, criminology or law preferred

Strong knowledge of general insurance claims processes, policy and fraud typologies, including broker managed and direct claims

Strong analytical and judgement skills, with the ability to interpret legislation and use case management and analytics tools

Experience preparing briefs of evidence and giving evidence in court

Excellent written and verbal communication, negotiation and relationship skills, with high attention to detail and the integrity to handle sensitive information

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.