Senior Manager Incidents Oversight

Cbus Super Fund; Melbourne; On-site; AUD 170,000 - 250,000; Full time

Job summary

CBUS Super Fund is seeking a Senior Manager, Incidents Oversight to strengthen risk, controls and governance across our Member & Employer Experience unit. You will lead incident and breach response, root-cause analysis and remediation tracking, reporting to the Head of Monitoring, Controls & Governance.

This permanent, full-time Melbourne role involves partnering with Group Risk, Regulatory Affairs and service providers to elevate risk practices, drive evidence-based governance and deliver clear

Qualifications

• Significant experience in risk, controls, compliance, audit or operational risk within financial services.
• Experience in managing incidents, issues, audit findings and remediation activities.
• Strong knowledge of prudential/regulatory requirements and governance reporting.

Responsibilities

• Lead triage, oversight and closure of incidents, breaches and audit findings with root-cause analysis.
• Design and uplift the incident management and control environment, tracking actions to resolution.
• Produce governance reporting for senior leaders and boards; drive remediation and accountability.

Skills

Risk management

Controls

Compliance

Audit

Operational risk

Stakeholder management

Executive reporting

Education

Business, Commerce, Finance, Accounting, Risk Management, or Law

Professional certification (CPRP/CRISC/CIA/CRMA/FRM/CA/CPA)

Tools

Archer

AI tooling

Job description

As Senior Manager, Incidents Oversight you will help strengthen the risk, compliance and control environment across our Member & Employer Experience business unit. Reporting to the Head of Monitoring, Controls & Governance, you will provide oversight and guidance across incident and breach management, issue remediation, control effectiveness and governance reporting.

This is an important role in protecting our members and critical services. You will work closely with business leaders, project teams, Group Risk, Regulatory Affairs and service providers to improve risk practices, address systemic control weaknesses and embed clear accountability. You will also help provide governance forums and Board Committees with evidence-based insights, emerging risk themes and clear recommendations for decision-making.

Key accountabilities

• Lead the triage, oversight and closure of incidents, breaches, audit findings and systemic issues, including root-cause analysis and remediation effectiveness reviews.
• Support the design, operation and ongoing uplift of the MEX incident management and control environment, identifying material gaps and tracking actions through to resolution.
• Manage out-of-appetite and out-of-tolerance positions by establishing treatment plans, owners, milestones, dependencies and effectiveness measures.
• Produce clear, insightful and evidence-based risk and compliance reporting for business unit, enterprise and Board governance forums.
• Partner across MEX, Group Risk, Regulatory Affairs and service providers to embed risk ownership, improve incident management practices and strengthen risk culture.

What will you bring?

• Significant experience in risk, controls, compliance, audit or operational risk within superannuation or another regulated financial services environment.
• Effective use of AI tooling and enablement to refine and streamline process.
• Strong knowledge of relevant prudential and regulatory requirements, including CPS 230 and operational risk and outsourcing expectations.
• Demonstrated experience managing incidents, issues, audit findings and remediation activities, including root-cause analysis and effectiveness testing.
• Experience improving control environments and managing treatment plans across multiple business teams and third-party service providers.
• Strong stakeholder management and written communication skills, with experience preparing clear, evidence-based reporting for executive and governance audiences.
• A tertiary qualification in Business, Commerce, Finance, Accounting, Risk Management, Law or a related discipline is expected. A relevant professional certification, such as CPRP, CRISC, CIA, CRMA, FRM, CA or CPA, and experience with a Governance, Risk & Compliance platform such as Archer would be highly regarded.

Belong at CBUS

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

This is a permanent full-time position based in Melbourne.