Senior Manager, Incidents Oversight

Cbus Super; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

CBUS Super in Melbourne is seeking a Senior Manager, Incidents Oversight to strengthen risk, controls and governance for the Member & Employer Experience unit. You will provide oversight of incident and breach management, remediation, and reporting to executive and Board governance forums.

You will partner with Group Risk, Regulatory Affairs and service providers to address systemic weaknesses, embed clear accountabilities, and deliver evidence-based insights and recommendations for

Qualifications

• Experience in risk, controls, or compliance within financial services.
• Knowledge of CPS 230 and regulatory requirements.
• Experience managing incidents, issues and remediation activities.
• Ability to prepare clear, evidence-based reporting for governance audiences.
• Strong stakeholder management and written communication skills.

Responsibilities

• Lead the triage and closure of incidents, breaches, findings and remediation.
• Oversee the MEX incident management and control environment, identifying gaps and tracking actions.
• Establish treatment plans with owners, milestones, dependencies and effectiveness measures.
• Produce risk and compliance reporting for executive, enterprise and Board governance forums.
• Partner with MEX, Group Risk, Regulatory Affairs and service providers to strengthen risk ownership and culture.

Skills

Risk management

Regulatory knowledge

Incident management

Controls and compliance

Stakeholder management

Executive reporting

Education

Business/Commerce/Finance or related

Tools

Archer

Job description

About the role

As Senior Manager, Incidents Oversight you will help strengthen the risk, compliance and control environment across our Member & Employer Experience business unit. Reporting to the Head of Monitoring, Controls & Governance, you will provide oversight and guidance across incident and breach management, issue remediation, control effectiveness and governance reporting. This is an important role in protecting our members and critical services. You will work closely with business leaders, project teams, Group Risk, Regulatory Affairs and service providers to improve risk practices, address systemic control weaknesses and embed clear accountability. You will also help provide governance forums and Board Committees with evidence-based insights, emerging risk themes and clear recommendations for decision-making.

Key accountabilities

• Lead the triage, oversight and closure of incidents, breaches, audit findings and systemic issues, including root-cause analysis and remediation effectiveness reviews.
• Support the design, operation and ongoing uplift of the MEX incident management and control environment, identifying material gaps and tracking actions through to resolution.
• Manage out-of-appetite and out-of-tolerance positions by establishing treatment plans, owners, milestones, dependencies and effectiveness measures.
• Produce clear, insightful and evidence-based risk and compliance reporting for business unit, enterprise and Board governance forums.
• Partner across MEX, Group Risk, Regulatory Affairs and service providers to embed risk ownership, improve incident management practices and strengthen risk culture.

What will you bring?

• Significant experience in risk, controls, compliance, audit or operational risk within superannuation or another regulated financial services environment.
• Strong knowledge of relevant prudential and regulatory requirements, including CPS 230 and operational risk and outsourcing expectations.
• Demonstrated experience managing incidents, issues, audit findings and remediation activities, including root-cause analysis and effectiveness testing.
• Experience improving control environments and managing treatment plans across multiple business teams and third-party service providers.
• Strong stakeholder management and written communication skills, with experience preparing clear, evidence-based reporting for executive and governance audiences.
• A tertiary qualification in Business, Commerce, Finance, Accounting, Risk Management, Law or a related discipline is expected. A relevant professional certification, such as CPRP, CRISC, CIA, CRMA, FRM, CA or CPA, and experience with a Governance, Risk & Compliance platform such as Archer would be highly regarded.

Belong at CBUS

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

Applications close: 6/11/2026

This is a permanent full-time position based in Melbourne.
Agencies, please note: All CBUS vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required, we will reach out to our preferred agency partners. Thank you