Senior Manager, Hybrid Customer Networks

ASX; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

ASX is seeking a Senior Manager to lead the Customer Networks function, directing engineering and BAU operations of network and server infrastructure. You will own hardware lifecycle, guide design, delivery, resilience and continuous improvement of critical connectivity platforms, combining technical credibility with strategic direction.

You will manage a growing team of network engineers and connectivity specialists, partnering with Infrastructure, Operations, and business owners to align

Qualifications

• Extensive experience leading technology engineering and operations, service delivery, networking or infrastructure teams in a complex environment.
• Demonstrated success managing business-critical services with high availability and customer service expectations.
• Strong experience in operational risk, incident management, service management and technology delivery.
• Knowledge of ITIL disciplines.
• Experience in critical infrastructure and highly regulated environments.
• Strong experience with Arista and Cisco technologies.
• Demonstrated ability to lead and develop technical specialists, manage growth and provide credible technical challenge and direction.
• Strong stakeholder management skills and the ability to operate as a peer to senior technology leaders.
• Experience working in a 24/7 operational environment.

Responsibilities

• Develop and execute the Connectivity Service Delivery strategy aligned with ASX Technology and infrastructure priorities.
• Forecasting future demand arising from business growth and projects and incorporating it into network capacity plans.
• Establish a clear service roadmap across customer connectivity systems, service operations, lifecycle management, automation and resilience.
• Provide leadership and subject-matter expertise on connectivity services, operational readiness and customer access requirements.
• Ensure the reliable delivery and support of connectivity services for ASX customers and market participants.
• Maintain high availability, reliability and resilience of critical market and connectivity services.
• Act as a senior escalation point for complex service, customer, delivery and operational matters. Managing service incidents, escalation procedures and related support disciplines
• Ensure connectivity services and systems have clear ownership, service measures, roadmaps and lifecycle plans.
• Partner with senior technology leaders and build strong relationships with Infrastructure, Operations, business owners, customers and service providers
• Manage strategic relationships with telecommunications providers, technology vendors and service partners.
• Oversee vendor performance, service outcomes and commercial obligations.
• Providing regular and accurate management reporting on connectivity service performance

Skills

Technology leadership

Networking

Service delivery

Incident management

ITIL

Stakeholder management

24/7 operations

Tools

Arista

Cisco

Job description

ASX is seeking a Senior Manager to lead the Customer Networks function, directing engineering and BAU operations of network and server infrastructure. You will own hardware lifecycle, guide design, delivery, resilience and continuous improvement of critical connectivity platforms, combining technical credibility with strategic direction.

You will manage a growing team of network engineers and connectivity specialists, partnering with Infrastructure, Operations, and business owners to align