Senior Manager, Customer Networks

Australian Securities Exchange; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Australian Securities Exchange in Sydney seeks a Senior Manager to lead the Customer Networks team. You will steer engineering and BAU operations of network and server infrastructure, own lifecycle of hardware and services, and shape design, delivery, resilience and continuous improvement of connectivity platforms.

You will work with a growing team of network engineers, partnering with Infrastructure, Operations, and business owners to deliver reliable connectivity for market participants.

Qualifications

• Extensive experience leading technology engineering and operations teams in a complex environment.
• Demonstrated success managing business-critical services with high availability and customer service expectations.
• Strong experience in operational risk, incident management, service management and technology delivery.
• Knowledge of ITIL disciplines.
• Experience in critical infrastructure and highly regulated environments.
• Strong experience with Arista and Cisco technologies.
• Demonstrated ability to lead and develop technical specialists, manage growth and provide credible technical direction.
• Strong stakeholder management skills and the ability to operate as a peer to senior technology leaders.
• Experience working in a 24/7 operational environment.

Responsibilities

• Develop and execute the Connectivity Service Delivery strategy aligned with ASX Technology and infrastructure priorities.
• Forecast future demand from business growth and projects and include it in network capacity plans.
• Establish a clear service roadmap across connectivity systems, service operations, lifecycle management, automation and resilience.
• Provide leadership and subject-matter expertise on connectivity services and customer access requirements.
• Ensure reliable delivery and support of connectivity services for ASX customers and market participants.
• Maintain high availability, reliability and resilience of critical market and connectivity services.
• Act as a senior escalation point for complex service, customer, delivery and operational matters.
• Manage incidents, escalation procedures and related support disciplines.
• Ensure connectivity services have clear ownership, roadmaps, and lifecycle plans.
• Partner with senior technology leaders and build relationships with Infrastructure, Operations, business owners, customers and providers.
• Oversee vendor performance, service outcomes and commercial obligations.

Skills

Leadership

Technology delivery

Networking

ITIL

Incident management

Stakeholder management

24/7 operations

Regulated environment

Tools

Arista

Cisco

F5

Palo Alto

Automation scripting

Job description

Australian Securities Exchange – Sydney NSW

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

Key purpose of the role:

Provide senior technical and people leadership for ASX's customer network function. Lead the engineering and BAU operations of network and server infrastructure, own the lifecycle of network hardware and services, and guide the design, delivery, resilience and continuous improvement of critical connectivity platforms. This Senior Manager role combines strong technical credibility with strategic direction, stakeholder management and accountability for a growing team of network engineers and connectivity specialists.

Your Team

The Customer Networks team is accountable for the engineering, delivery and BAU operation of ASX network infrastructure and services. The team supports customer connectivity across network and server environments, including the lifecycle of network hardware and critical access platforms. Initially comprising 11 engineers, the team is expected to grow as BAU network operations transition into the function. The Senior Manager provides technical direction and people leadership and works as a peer to other senior technology leaders.

Your responsibilities

• Develop and execute the Connectivity Service Delivery strategy aligned with ASX Technology and infrastructure priorities. Forecasting future demand arising from business growth and projects and incorporating it into network capacity plans
• Establish a clear service roadmap across customer connectivity systems, service operations, lifecycle management, automation and resilience.
• Provide leadership and subject-matter expertise on connectivity services, operational readiness and customer access requirements.
• Ensure the reliable delivery and support of connectivity services for ASX customers and market participants.
• Maintain high availability, reliability and resilience of critical market and connectivity services.
• Act as a senior escalation point for complex service, customer, delivery and operational matters. Managing service incidents, escalation procedures and related support disciplines
• Ensure connectivity services and systems have clear ownership, service measures, roadmaps and lifecycle plans.
• Partner with senior technology leaders and build strong relationships with Infrastructure, Operations, business owners, customers and service providers
• Manage strategic relationships with telecommunications providers, technology vendors and service partners.
• Oversee vendor performance, service outcomes and commercial obligations.
• Providing regular and accurate management reporting on connectivity service performance

Your experience and qualifications

Must have

• Extensive experience leading technology engineering and operations, service delivery, networking or infrastructure teams in a complex environment
• Demonstrated success managing business-critical services with high availability and customer service expectations.
• Strong experience in operational risk, incident management, service management and technology delivery.
• Knowledge of ITIL disciplines.
• Experience in critical infrastructure and highly regulated environments
• Strong experience with Arista and Cisco technologies
• Demonstrated ability to lead and develop technical specialists, manage growth and provide credible technical challenge and direction
• Strong stakeholder management skills and the ability to operate as a peer to senior technology leaders
• Experience working in a 24/7 operational environment.

Nice to have

• Experience with F5 and Palo Alto technologies
• Experience in network scripting, automation or infrastructure-as-code practices
• Demonstrated major incident leadership and resolution experience
• Relevant certifications from major network vendors or equivalent demonstrated expertise
• Experience in financial markets connectivity

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at *******@asx.com.au.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.