Senior Manager, Digital Workplace & Service Delivery

RSL LifeCare Limited; North Sydney; Remote; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Maxxia Rewards discounts

Fitness Passport

Universal Parental Leave

Leave loading 17.5%

Professional development

Job summary

RSL LifeCare Limited is seeking an experienced Manager Digital Workplace Services to lead the delivery of Service Desk and End User Technology Services across our NSW communities. You will drive proactive, data-driven support and elevate workforce productivity and employee experience.

Reporting to the CIO, this role focuses on transformation, governance and continuous improvement, with a strong emphasis on stakeholder engagement, automation and AI-enabled solutions to deliver outstanding digital

Qualifications

• Experience leading Service Desk and Digital Workplace teams.
• Proven ITSM and service governance experience.
• Experience with analytics to improve outcomes.
• Strong stakeholder engagement and leadership skills.
• Experience managing vendors and commercial agreements.

Responsibilities

• Lead delivery and continuous improvement of Service Desk and End User Technology Services across the organisation.
• Develop strategies that improve employee productivity, technology adoption and digital employee experience.
• Drive transition from reactive support to proactive service management through analytics, automation and continuous improvement initiatives.
• Establish service standards, governance frameworks and performance measures that support business outcomes.
• Champion customer-centric service delivery and continually improve employee satisfaction and service performance.
• Lead automation, self-service and AI-enabled support initiatives that improve efficiency and reduce manual effort.
• Build strong relationships with stakeholders and act as the escalation point for workplace technology services.
• Manage strategic technology vendors and service providers, ensuring service levels, value and performance.
• Provide meaningful reporting and insights to support decision-making and technology planning.
• Lead, coach and develop a high-performing team.

Skills

Service Desk leadership

End User Computing

IT Service Management

Analytics & insights

Automation technology

Stakeholder engagement

Leadership coaching

Education

Information Technology degree

Tools

Service management tools

Job description

RSL LifeCare Limited is seeking an experienced Manager Digital Workplace Services to lead the delivery of Service Desk and End User Technology Services across our NSW communities. You will drive proactive, data-driven support and elevate workforce productivity and employee experience.

Reporting to the CIO, this role focuses on transformation, governance and continuous improvement, with a strong emphasis on stakeholder engagement, automation and AI-enabled solutions to deliver outstanding digital