Head of Digital Workplace & Service Desk

RSL LifeCare; Sydney; Hybrid; AUD 140.000 - 180.000; Vollzeit

Benefits dieser Stelle

Salary packaging benefits

Maxxia Rewards

Fitness Passport

Universal Parental Leave

17.5% leave loading on annual leave

Zusammenfassung

RSL LifeCare in North Sydney is seeking an experienced Manager Digital Workplace Services to lead the delivery, performance and continuous improvement of workplace technology across the organisation. You will oversee the Service Desk and End User Services teams to ensure secure, productive and modern digital experiences.

Reporting to the CIO, you will drive service transformation through analytics, automation and a customer-centric approach, build governance and provide meaningful insights to

Qualifikationen

• Proven experience leading Service Desk and Digital Workplace teams.
• Strong understanding of ITSM frameworks and governance.
• Experience driving service transformation and continuous improvement.
• Excellent communication and stakeholder engagement skills.

Aufgaben

• Lead the delivery and continuous improvement of Service Desk and End User Technology Services.
• Develop strategies to improve productivity, adoption and digital employee experience.
• Drive proactive service management using analytics, automation and AI-enabled initiatives.
• Establish governance, service standards and performance measures.
• Lead, coach and develop a high-performing team with a culture of accountability.

Kenntnisse

Service Desk

Digital Workplace

End User Computing

ITSM

Analytics

Automation

AI-enabled support

Stakeholder engagement

Leadership

Ausbildung

IT qualification or equivalent

Jobbeschreibung

RSL LifeCare in North Sydney is seeking an experienced Manager Digital Workplace Services to lead the delivery, performance and continuous improvement of workplace technology across the organisation. You will oversee the Service Desk and End User Services teams to ensure secure, productive and modern digital experiences.

Reporting to the CIO, you will drive service transformation through analytics, automation and a customer-centric approach, build governance and provide meaningful insights to