Senior Manager, Customer Growth & Success (APAC)

SITA Group; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flex Week: Work from home up to 2 days

Flex Day

Flex-Location: Up to 30 days remote

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA in Sydney seeks a Senior Manager, Customer Operation to own the farming role, drive revenue growth and manage the Qantas account with a focus on Managed Network services.

Reporting to the APAC Director, Customer Success Operations, you will partner with Sales, Product and Delivery to maximize customer value and executive engagement.

You will lead a high-performing team, build retention plans, and establish executive relationships while improving adoption and renewal outcomes.

Qualifications

• 12-15 years in Customer Success or related roles in technology/services/aviation.
• Proven track record in driving growth, pipeline, and revenue.
• Experience leading success plans, adoption programs, and improvement initiatives.
• Proficiency with CRM and service management tools (Salesforce, ServiceNow).
• 7+ years leadership experience managing teams and portfolios.
• Strong communication, negotiation, and stakeholder management skills.

Responsibilities

• Drive revenue and order book growth by upsell and expansion opportunities.
• Build qualified sales funnel by uncovering customer needs and challenges.
• Lead POCs and customer innovation initiatives with Sales, Product, and Delivery teams.
• Position SITA products and solutions to stakeholders to increase adoption and engagement.
• Partner with Account Manager to convert opportunities into proposals and revenue.
• Develop retention strategies to improve satisfaction and renewals.
• Establish executive-level relationships and conduct business reviews.
• Oversee service delivery and maintain customer knowledge across back-office functions.

Skills

Customer Success & Account Growth

Sales Farming

Executive Stakeholder Management

Customer Analytics

CRM & Service Management

Education

Bachelor's degree in Business Administration/IT or related

ITIL/CRM certifications (Optional)

Tools

Salesforce

ServiceNow

Job description

SITA in Sydney seeks a Senior Manager, Customer Operation to own the farming role, drive revenue growth and manage the Qantas account with a focus on Managed Network services.

Reporting to the APAC Director, Customer Success Operations, you will partner with Sales, Product and Delivery to maximize customer value and executive engagement.

You will lead a high-performing team, build retention plans, and establish executive relationships while improving adoption and renewal outcomes.