Senior Manager, Customer Growth & Success

SITA Group; Sydney; Híbrido; AUD 180.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Descripción de la vacante

SITA Group is seeking a Senior Manager Customer Operation to drive revenue growth, retention, and executive engagement within the Qantas account, focusing on Managed Network and related services across APAC. You will partner with Sales, Product, and Delivery to maximize customer value and revenue realization.

You will lead customer success initiatives, develop retention strategies, and establish executive relationships to align with revenue growth plans, while guiding service delivery and

Formación

• 12-15 years in Customer Success Management or similar roles in telecom, tech, or aviation.
• Proven track record in revenue growth, upsell, pipeline creation and senior stakeholder management.
• Experience leading customer success plans and adoption programs; proficient with Salesforce and ServiceNow.
• Strong analytical skills and 7+ years leadership experience.
• Ability to build high-performing teams and drive revenue growth.

Responsabilidades

• Own customer revenue growth and retention for key accounts.
• Lead customer success plans and executive reviews with APAC CSO.
• Collaborate with Sales, Product and Delivery to accelerate value delivery.
• Establish executive-level relationships and account development plans.
• Oversee service delivery performance and continuous improvement.
• Prepare reports on customer metrics and knowledge management.

Conocimientos

Customer Success Management

Executive Stakeholder Management

Commercial Negotiation

Data-Driven Decision Making

Customer Analytics

Educación

Bachelor's degree in Business/IT/Related

ITIL Certification (optional)

CRM Tools Certification (Salesforce/ServiceNow)

Herramientas

Salesforce

ServiceNow

Descripción del empleo

SITA Group is seeking a Senior Manager Customer Operation to drive revenue growth, retention, and executive engagement within the Qantas account, focusing on Managed Network and related services across APAC. You will partner with Sales, Product, and Delivery to maximize customer value and revenue realization.

You will lead customer success initiatives, develop retention strategies, and establish executive relationships to align with revenue growth plans, while guiding service delivery and