Senior Manager, Communications & Engagement

Hume Community Housing; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Salary packaging

Access to EAP Counselling Service

Additional Leave

Job summary

Hume Community Housing in Sydney is seeking a Senior Manager, Communications & Engagement to lead the Communications & Engagement team and influence how we articulate our purpose, priorities and impact across clients, partners and communities.

Reporting to the CEO and Executive team, you will turn complex organisational priorities into clear, engaging messages, guide brand and reputation, and balance strategy with delivery while developing a high‑performing team.

Qualifications

• 5+ years’ experience in communications, engagement, media, marketing or related field.
• Experience providing trusted communications advice to senior executives, with speeches, briefings and talking points.
• Demonstrated ability to lead, coach and develop a team, creating clarity and accountability.
• Strong editorial eye and ability to turn outcomes into engaging stories that show impact.
• Strong relationship-building skills to lead communications for diverse, complex or sensitive matters.
• Experience planning and delivering events and engagement activities for audiences.
• Ability to manage competing priorities and deliver high-quality outcomes in a fast-paced environment.

Responsibilities

• Lead the Communications & Engagement team and provide strategic direction.
• Provide trusted strategic advice to the CEO, Chief Customer Officer and Executive team.
• Turn complex organisational priorities into clear, engaging communications that connect with people, customers and communities.
• Balance strategy with delivery and drive delivery across multiple channels and audiences.
• Guide communications through emerging issues and sensitive matters with sound judgement.
• Shape Hume’s voice, reputation and presence across the organisation and wider community.

Skills

Strategic communications

Executive advice

People leadership

Storytelling and content

Stakeholder engagement

Events and engagement

Judgement and delivery

Job description

Senior Manager, Communications & Engagement

As Senior Manager, Communications & Engagement, you’ll lead Hume’s Communications & Engagement team and play a key role in shaping how we communicate our purpose, priorities and impact.

Working closely with the CEO, Chief Customer Officer and Executive team, you’ll provide trusted strategic advice and turn complex organisational priorities into clear, engaging communications that connect with our people, customers, stakeholders and communities.

You’ll lead a broad portfolio spanning strategic communications, executive communications, stakeholder engagement, content and storytelling, events, brand and reputation. You’ll also guide communications through emerging issues and sensitive matters, ensuring Hume responds thoughtfully, consistently and with sound judgement.

This is a hands‑on leadership role where you’ll balance strategy with delivery, lead and develop a talented team, and have the opportunity to shape Hume’s voice, reputation and presence across the organisation and wider community.

ABOUT YOU

You’re an experienced communications leader who can move comfortably between strategic thinking, senior‑level advice and hands‑on delivery. You bring sound judgement, strong writing skills and an ability to make complex information clear, relevant and engaging.

You’ll bring:

• Strategic communications: 5+ years’ experience in communications, engagement, media, marketing or a related field, with a demonstrated ability to develop and deliver communications strategies, campaigns and plans.
• Executive advice: Confidence providing trusted communications advice to senior executives, with experience developing speeches, presentations, briefings, talking points and correspondence.
• People leadership: A demonstrated ability to lead, coach and develop a team, creating clarity, accountability and a positive delivery culture.
• Storytelling and content: A strong editorial eye and the ability to turn organisational, customer and community outcomes into compelling stories that demonstrate impact.
• Stakeholder engagement: Strong relationship‑building skills and the ability to lead communications and engagement for diverse, complex or sensitive matters.
• Events and engagement: Experience planning and delivering organisational, customer, community or stakeholder events and engagement activities.
• Judgement and delivery: The ability to manage competing priorities, identify emerging issues and deliver high‑quality outcomes in a fast‑paced environment, across a range of internal and external channels.

WHY WORK WITH US?

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Salary packaging
• Access to EAP Counselling Service
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.