Senior Luxury Client Advisor & Stylist

Burberry; Victoria; Sur place; AUD 60 000 - 90 000; Plein temps

Résumé du poste

Burberry in Victoria, Australia seeks a Senior Client Advisor to deliver a personalised, elevated client experience and drive sales. You will inspire clients with brand passion, knowledge of fashion and luxury product expertise, and maintain high service standards.

Reporting to store management, you will work by appointment, build lasting client relationships, and contribute to the store’s daily operations while upholding Burberry’s visual and service standards.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in Clientelling.
• Strong interest in fashion, art and culture.
• Strong product knowledge and understanding of store retail operations.
• Understanding of competitor products.
• Experience in working as part of a team.
• Fluent in local language; English proficiency is desirable.
• Other language knowledge is desirable.
• Demonstrates Confidence, Curiosity, Conviction, and Care.
• Enjoys being part of a team.
• Energetic, Pro-active and self-motivated.
• Detail-oriented and creative with a passion for selling.
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results driven and commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Responsabilités

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate
• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

Connaissances

Sales targets

Clientelling

Fashion interest

Product knowledge

Teamwork

Communication

Confidence

Curiosity

Care

Detail-oriented

Presentation skills

Description du poste

Burberry in Victoria, Australia seeks a Senior Client Advisor to deliver a personalised, elevated client experience and drive sales. You will inspire clients with brand passion, knowledge of fashion and luxury product expertise, and maintain high service standards.

Reporting to store management, you will work by appointment, build lasting client relationships, and contribute to the store’s daily operations while upholding Burberry’s visual and service standards.