Luxury Client Advisor: Elevate Your Client Experience

Burberry; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Burberry in Melbourne is seeking a Client Advisor to deliver a personalised, luxury shopping experience. You will engage clients, build relationships and drive commercial outcomes with deep product knowledge.

Reporting to store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Previous experience in Clientelling.
• Fluent in local language; English proficiency is desirable.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Through storytelling and passion for the brand, inspire clients creating desire and love for Burberry with every client interaction.
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients.
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
• Foster team work and a positive work climate

Skills

Clientelling

Sales targets

Teamwork

Product knowledge

Job description

Burberry in Melbourne is seeking a Client Advisor to deliver a personalised, luxury shopping experience. You will engage clients, build relationships and drive commercial outcomes with deep product knowledge.

Reporting to store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.